Gallagher Bassett · 1 day ago
Senior Client Services Manager, Carrier Practice
Rolling Meadows, IL
Full-time
Hybrid
Senior Level
$74K/yr - $124K/yr
5+ years expGallagher Bassett is dedicated to helping clients navigate complexity and support recovery. They are seeking a Senior Client Services Manager to serve as the primary point of contact for dedicated clients, requiring strong relationship management and strategic planning skills to drive client goals and retention.
BeautyCosmeticsE-Commerce
Responsibilities
May manage up to 25 dedicated clients, depending on complexity and/or client requirements
Book of business may cover multiple industries, but with focus in select industry (or industries)
Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client
Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company
Aligns self and external resources around client’s goals by understanding of what client is trying to accomplish in their programs and how we can contribute to these goals
Develops service plans to capture goals and ensure progress
Structures and uses data to tell a compelling story
Presents data confidently and anticipates questions from supervisor and clients
Significant knowledge of product and service capabilities
With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance
Perceived as critical link between client, management and claims operations
Proactively works with supervisor to plan for and ensure maximum retention rate
Limits downside surprises by identifying and rectifying issues early
Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with modest support
Sets and communicates roles for all internal participants prior to critical meetings
Ensures appropriate pre-brief and de-brief communication to drive successful client interactions
Can scope out work-related projects, including time and resources needed to complete
May assist in orienting and mentoring lower level employees
Has complete understanding of program pricing
Understands the basics of program profitability to the company
Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.)
Qualification
Required
Bachelor's degree and 5 years related experience
Insurance license required
Often travels for client needs (e.g., claim reviews, stewardship discussions)
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher Bassett
About Gallagher Bassett: We are the leading provider of claims and risk management services, helping people and companies prevent, manage and overcome the impact of risk.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Hessling
Chief Executive Officer- North America
Scott Hudson
President and CEO
Company data provided by crunchbase