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Cal-Am Properties, Inc. · 1 day ago

Guest Services Representative #133

Mesa, AZ

Full-time

Onsite

Entry Level

$18/hr - $18.50/hr

1+ years exp

Cal-Am Properties Inc is one of the largest privately held operators of RV resorts, manufactured home communities and apartment communities in the United States. The Guest Services Representative will provide excellent customer service and resolve all issues by offering solutions and maintaining customer satisfaction.

Real Estate

Responsibilities

Provides customer service to external customers

Ensures full customer satisfaction without unnecessarily referring customers to other staff members. Maintains a friendly, helpful demeanor

Provides information regarding policies and procedures, terms and programs relating to the service area for outside customers

Identifies and prioritizes problems and issues related to the service area

Performs research, offers solutions, options, and strategies

Refers to the appropriate person or department as needed, and/or arranges for service

Maintains close contact with customers to give updates on progress toward resolution of issue or service request

Uses information systems to input data, maintains databases, performs research for projects or issues, generates reports, etc

Studies and maintains currency with all applicable policies and procedures, contracts, and related legal issues

Interprets terms and conditions of contracts, authorizes change/exceptions to contract terms, generates contracts or forms for distribution

Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork

Verifies contracts or forms for completeness and accuracy of information

Updates and maintains all necessary records and/or logs

May act as a representative for the department at internal committee meetings

Compiles and updates payroll and personnel information for department staff

Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all staff-related safety incidents

Provides services including processing and delivery of mail and packages, eg. UPS, Federal Express, Airborne, and U.S. Post Office

Receives key deposits and issues keys and/or maintains and balances a cash drawer on a daily basis. Assists in setup and scheduling of special events/promotions and equipment rental

Composes memos and letters based on knowledge of departmental and company policies and procedures