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ModMed · 1 day ago

Software Training Consultant 1

Florida, United States

Full-time

Hybrid

Entry Level

2+ years exp

ModMed is a fast-paced Healthcare IT company that is seeking a Training Consultant Level 1 to join their Customer Success Team. The role involves training clients on proprietary medical software and improving training materials while collaborating with various departments.

Artificial Intelligence (AI)Electronic Health Record (EHR)Health CareSoftware

Responsibilities

Train clients on medical software and the use of features and functions of the service using classroom, remote, on-the-job, and blended training techniques

Establish rapport; gain and maintain credibility with diverse audiences

Report software improvements and enhancements to software engineers

Help our clients adopt best practices in using our solution to manage their practice

Manage time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time

Manage the client training schedule, and the workflow of the practice and coordinates with project managers and administrators to properly execute the training for all staff

Collaborate with the Training, Support, and Product departments to address training materials, programs, and client launch practices

Record details of client feedback through the training process

Contribute to the creation of training resource material

Maintain certification of 80% or higher on all application material and quizzes

Qualification

Software trainingMedical practice experienceProblem-solving skillsCommunication skillsTime managementCustomer service focusBasic Apple product knowledgeLearning new softwareTeam collaborationDetail-oriented