Rippling · 1 day ago
Implementation Manager, EOR
Austin, TX
Full-time
Onsite
Entry, Mid Level
$54K/yr - $85K/yr
2+ years expRippling is a company that provides a unified platform for HR, IT, and Finance. As an Implementation Manager, you will be responsible for managing the customer experience during the implementation of the Global Employer of Record, ensuring clients are set up for success with the Rippling products.
EmploymentHuman Resources
Responsibilities
Serve as the Rippling expert for your customers throughout their EOR implementation experience including navigating country-specific requirements, intricacies of EOR timelines and urgencies, and EOR hiring practices
Own the successful launch of the customers’ Global Employer of Record (EOR) implementation within the customer’s timelines - from hiring their first EOR employee to running their first EOR payroll
Deliver customer value by deeply understanding your customers’ use cases and aligning them to Rippling’s best practices
Collaborate with internal teams such as Customer Experience, R&D, Compliance, and Sales to improve our process and launch new features
Contribute to the development and documentation of implementation processes and best practices
Willingness to see an issue through resolution with active follow-up and tracking
Qualification
Required
2+ years experience in Implementation, Technical Account Management, or Customer Success at a fast-paced SaaS company
An excellent investigator - digging into details from client questions, country requirements, product issues, and global benefits
You love interacting with customers and always seek to deliver a great customer experience
Creative in finding solutions: You are relentless in searching documentation, asking questions, and you always seek to understand the why behind customer requests and product requirements
Proven project management experience deploying multiple projects simultaneously and on time in a fast-paced environment. Nothing slips through the cracks
Confidently navigate multiple external stakeholders that can range from executives to front-line staff in IT, to Operations, to HR, to Finance
Comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
Preferred
1+ years experience in a customer-facing position within the HCM space (HR, Payroll, Benefits, PEO, ETC)
Proficient in tools such as JIRA, SFDC, G Suite, Outreach, Mac Computers
Business-level Language Fluency in: French, German, Dutch or Spanish
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase