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Colorado Technical University · 1 week ago

Student Success Manager - Customer Service Manager

United States

Full-time

Remote

Mid, Senior Level

$50K/yr - $67K/yr

3+ years exp

Colorado Technical University is focused on ensuring student success and retention for online students. The Student Success Manager will lead a team to provide excellent coaching practices and manage escalations while overseeing academic policies and student success initiatives.

EducationInformation TechnologyManagement Consulting

Responsibilities

Provide daily, weekly, monthly and quarterly success metrics and analysis

Provide leadership development for a team of coaches ensuring quality and productivity

Manage escalations and approvals such as LOA, tuition forgiveness escalations, course overloads, and student complaints

Provide oversight of student success Coach hiring, training, and evaluating on academic and student advising policy and procedures, including SOS policies/procedures

Administer of all academic policies as regulated by course catalog, student handbook and other regulatory academic requirements

Academic oversight for students regarding all academic issues, i.e., failed and incomplete grades, Satisfactory Academic Progress and qualitative academic progress

Review term final grades and cumulative GPA’s and conduct follow-up including outreach strategies

Oversee or participate in university initiatives as assigned

Qualification

CoachingTeam leadershipMentorshipAcademic policies knowledgeManagerial experienceCreative problem solvingMulti-taskingInterpersonal skillsCommunication skills

Required

Ability to inspire strategic direction throughout the department

Ability to manage and coach success coaches to offer a better student experience

Commitment to providing mentorship to success coaches in order to promote student development and success

Encompass creative problem solving capabilities

Ability to drive results and meet team/department goals

High level of interpersonal and communication skills

Ability to multi-task efficiently and effectively

Bachelor's Degree from an institution accredited by an agency recognized by the U.S. Department of Education (or international equivalent), Master's preferred

3 - 5 years of work experience in an academic environment or counseling setting along with 1- 2 years of managerial experience

Working knowledge of academic policies and procedures

Preferred

Master's degree

Benefits

Paid time off

Paid sick leave

Paid holidays

Comprehensive medical, pharmaceutical, dental, and vision benefits

Health savings and flexible spending accounts

401(k) savings plan with company match

Employee Stock Purchase Plan (ESPP)

Company paid life insurance and disability insurance - subject to eligibility

Company paid tuition assistance – subject to eligibility and approval

Employee Assistance Program (EAP)

Prenatal and adoption assistance

Professional development assistance

Tuition reimbursement

Dental insurance

Vision insurance

Company

Colorado Technical University

Glassdoor2.9

Colorado Technical University offers undergraduate, graduate, and doctoral degrees, primarily in business, management, and technology. It is a sub-organization of Perdoceo Education.

Founded in 1965

Colorado Springs, Colorado, USA

1001-5000 employees