Coverflow · 1 day ago
Customer Success Manager
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $95K/yr
2+ years expCoverflow is an innovative company that helps insurance brokers automate their workflows through an AI platform. They are seeking their first Customer Success Manager to ensure customer satisfaction and engagement with their platform, addressing issues proactively and facilitating smooth renewals.
Computer Software
No H1B
Responsibilities
Be the go-to person when customers have questions or hit roadblocks
Run regular check-ins to make sure agencies are using the platform and seeing results
Jump on calls to fix issues, answer questions, and keep customers on track
Monitor usage data to catch problems early and reach out proactively
Handle renewals smoothly because customers already love working with you
Gather feedback and work with product to fix what's frustrating customers
Make sure new customers get up and running without drama
Qualification
Required
2-5 years keeping B2B customers happy, ideally in SaaS
Someone who genuinely enjoys helping people succeed
Strong organizational skills – you'll juggle multiple accounts daily
Clear communicator who can explain technical concepts simply
Proactive problem solver who addresses issues before customers complain
Comfortable with data but knows when human touch matters more
Must be authorized to work in the U.S. without sponsorship
Preferred
Insurance experience helpful but not required
Benefits
Equity package
Health, dental, vision
Team Lunches & Snacks
Transportation Stipend
Team off-sites
Company
Coverflow
Coverflow reduces busywork for brokers and account managers by up to 90%.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Akash Samant
Co-Founder
Recent News
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