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CVS Health · 1 week ago

Resolution Team Specialist

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$17/hr - $34.15/hr

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The Resolution Team Specialist advocates for patients by providing high levels of customer service, resolving escalations, and reporting trends to leadership.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Develop a deep understanding of Coram processes and learn how customer service impacts a patient’s journey from intake to discharge

Build a trusting relationship with patients by engaging in meaningful and relevant conversation

Manage difficult or emotional situations, responding promptly to patient needs, and demonstrating empathy and a sense of urgency when appropriate

Accurately and consistently document each interaction in the appropriate RevCycle system

Record, review, and take next steps to follow-up and resolve patient concerns

Gather and examine patient information to determine eligibility for payment plans or financial assistance

Meet call center metrics that include call volume and call quality

Use technology to effectively liaison with other departments across Coram

Demonstrate an outgoing, enthusiastic, professional, and caring presence over the telephone

Qualification

Customer service skillsHealthcare billing knowledgeMicrosoft WordMicrosoft OutlookMicrosoft ExcelEmotional supportTeamworkIndependent work

Required

Effective written and verbal customer service skills

Ability to work independently and on a team

Ability to offer emotional support and sympathy

Experience with computers, including 1+ years working with Microsoft Word, Outlook, and Excel

Flexibility with work schedule to meet business needs, including but not limited to 8-hour work shifts from 6:30am – 5:00pm Arizona time (Monday – Friday)

Verifiable High School Diploma or GED required

Preferred

Knowledge of healthcare billing, collections practices, and/or infusion services

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Paid time off

Flexible work schedules

Family leave

Dependent care resources

Colleague assistance programs

Tuition assistance

Retiree medical access