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State of Florida · 1 week ago

CUSTOMER SERVICE SPECIALIST - 40047042

Miami, FL

Full-time

Onsite

New Grad, Entry Level

$37K/yr - $37K/yr

The State of Florida is dedicated to supporting the economy and workforce of Florida. They are seeking a Customer Service Specialist to interview and assess customer needs, provide referrals, and assist with employment-related services in a One Stop Career Center.

Government Administration

Responsibilities

Interview and assess customer needs and provide service or referral as appropriate

Evaluate education, training and experience and register applicants

Provide instructions and assistance to customers utilizing the Information System and other computer data programs

Refer customers to job openings, training opportunities and other employment related services; determine potential eligibility for and/or participation in special programs

Refer customers to individual or group counseling/guidance services; provide employability skills, labor market information and refer to supportive services as needed

Record information in writing or by computer

Process job orders using information from employers to compile job descriptions; accurately code each opening by occupation and industry; and file search job orders for qualified applicants adhering to veterans' preference and mandated Federal Contractor requirements

Monitor job openings and verify referral results with employers

Make calls to employers to promote office program and make job development contacts when appropriate

Provide personalized services for Recruiting Agreement employers and maintain interest card files

Arrange and schedule testing employer's request

May administer and score the General Aptitude Test Battery

Qualification

Customer serviceData collectionEffective communicationInterviewing skillsProblem-solvingListening skillsTeamworkOrganizational skillsPresentation skills

Required

Knowledge of the principles and techniques of effective communication and the ability to communicate clearly and effectively in individual and group settings, both verbally and in writing

Knowledge of the methods of data collection

Knowledge of the principles and techniques of effective customer service and the ability to provide excellent customer service

Ability to establish and maintain effective working relationships with others

Ability to understand and apply applicable rules, regulations, policies and procedures

Ability to conduct effective interviews

Ability to deal with the public in a tactful, courteous and effective manner

Ability to record, collect, evaluate and analyze data

Ability to work independently by planning, organizing and coordinating work assignments

Ability to listen effectively

Ability to read and understand reports, documents and other written materials

Ability to utilize problem-solving techniques

Ability to work relatively independently at times and with supervision as needed

Ability to make presentations in group or individual settings

Ability to work effectively as part of an interorganizational team

As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records

Occasional local travel throughout the county and/or infrequent travel outside of the county may be required, which may necessitate the use of a personal vehicle

The incumbent must possess or obtain Tier 1 certification as a Workforce Professional within one (1) year of employment in the position