The University of Texas at Arlington · 2 weeks ago
AV Support Technician
Arlington, TX
Full-time
Onsite
New Grad, Entry LevelThe University of Texas at Arlington is seeking an AV Support Technician responsible for providing support for audio visual and video equipment in learning spaces. The role includes troubleshooting, maintenance, and installation of AV equipment while assisting faculty, staff, and students in delivering educational content.
EdTechEducationHigher Education
Responsibilities
Provides audio visual support for all the university’s core teaching spaces
Troubleshoot and resolve the instructional equipment in classroom, and classroom lab, related support issues or provide an alternative so that classes can continue
Testing and troubleshooting of system components, and functions, and field verification of connections, labels, installation, and work quality
Perform room tours to ensure all AV equipment/software is working properly, and repair/adjust equipment/software as necessary to insure optimum performance
Respond to help requests to troubleshoot potential AV issues. Meet with clients, identify issues, and provide solutions
Troubleshoots as needed to satisfy the end user’s needs and escalates if necessary
Proactively help identify issues and notify the appropriate team
Preventative maintenance of audio/visual equipment, including but not limited to:
Software/firmware updates to videoconferencing units
Dusting of equipment vents and cleaning filters
Consulting with 3rd party support on hardware upgrades
Integrating new equipment into existing conference rooms
Install application software based on university standards and end-user requirements
Assist with installations if needed/required
Provide technical instructions to a non-technical audience
Collaborate with other members of the IT team, especially Service Desk staff to resolve tickets/issues
Escalates calls internally as needed, & monitors progress through resolution
Work independently with both minimal and specific direction as well as work as part of a team when appropriate
Record client requests and incidents in the ticketing system following documentation requirements
Help support larger events as needed with set-up/tear down of audio-visual equipment
Tests and troubleshoots audio and video conference equipment in conference rooms to ensure stability for clients
Software/firmware updates to all equipment associated with the audio and video conferencing needs of designated spaces
Assist with the integrating of new equipment in existing conference rooms
Assist with the troubleshooting of digital displays in conference rooms and public areas across campus
Assist in the daily maintenance of classrooms and other AV spaces
Respond to instructor, staff, and student requests for assistance
Install and repair audio-video equipment for departments
Qualification
Required
Be enrolled in formal instruction in subject areas related to information technology OR show completion of related training courses / certifications
Be able to demonstrate technical familiarity working with networked end point devices (such as laptops, desktops, digital signs, and any audio-visual equipment etc.)
Experience with customer focused technology support
Any relevant combination of related Information Technology certifications (example, Microsoft, Comp TIA A+, AWS , etc.)
Preferred
Associate's degree with coursework related to technology such as Information Systems, Computer Science, or Business Administration
IT certifications, such as CompTIA A+, Microsoft Certified Desktop Support Technician, or AVIXA (Audiovisual and Integrated Experience Association) certifications
Experience with IT project management and Product management training / experience
Experience supporting instructional technology in a classroom and/or lab environment
Company
The University of Texas at Arlington
UTA is a growing research powerhouse committed to life-enhancing discovery, innovative instruction, and caring community engagement.
Founded in 2014
1001-5000 employees
H1B Sponsorship
The University of Texas at Arlington has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (74)
2024 (65)
2023 (80)
2022 (48)
2021 (43)
2020 (48)
Funding
Current Stage
Late StageTotal Funding
$6.04MKey Investors
US Department of EnergyNational Science FoundationNASA
2025-01-16Grant· $1.3M
2023-10-20Grant· $1.1M
2023-07-26Grant
Leadership Team
Victoria (Tory) Chen
Director & Co-founder
John Davidson
Vice President & CFO
Recent News
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2025-12-06
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2025-10-31
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