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JLL · 1 day ago

Tenant Service Representative

New York, NY

Full-time

Onsite

Entry Level

$25/hr - $26.44/hr

1+ years exp

JLL is a leading global provider of real estate and investment management services. The Tenant Services Representative plays a key role in ensuring tenant satisfaction and maintaining strong relationships between the property management team and tenants by providing superior customer service and administrative support.

CommercialReal Estate

No H1B

Responsibilities

Maintain positive and professional relationships with tenants by providing superior customer service

Prepare high-quality tenant memos and correspondence as directed by the Manager

Provide coverage at the reception desk, greet visitors, and assist with customer service requests

Serve as a liaison between tenants and building engineers, security, housekeeping, and vendors

Monitor tenant work orders and follow up to ensure timely completion

Coordinate tenant meetings, trainings, and events

Facilitate tenant move-ins/move-outs by coordinating arrangements, notifications, and insurance requirements

Prepare electronic tenant newsletters, and daily security and janitorial reports

Manage tenant access cards activation and deactivation

Provide direct administrative support to Managers and Chief Engineer

Ensure accurate and compliant certificates of insurance for tenants and contractors

Regularly check and respond to emails, including tenant service requests

Maintain regular contact with maintenance staff to ensure common areas are well-maintained

Support Management Audits by preparing files and records annually

Sort, organize, and distribute incoming mail, and prepare outgoing mail and packages

Type general correspondence and memos, and prepare large mailings

Create and maintain organized filing systems

Update employee, clients, and tenant contact databases

Prepare reports for distribution

Organize conference room reservations

Assist in organizing department lunches, meetings, events, and business travel

Participate in creating and implementing property and employee manuals and handbooks

Assist Chief Engineer in meeting Operations Audit criteria

Handle ad hoc administrative requests

Process accounts payable, including coding invoices and tenant billing

Obtain completed W-9 forms from vendors

Assist team members with property budget preparation

Prepare manual adjustment forms for tenant service requests

Assist with new vendor set-up process if needed

Support the management team with monthly financial reporting requirements

Ensure accurate tenant contact information in building systems

Coordinate access for vendors

Schedule materials to be moved into or out of the property

Update assigned sections of the property's emergency preparedness website

Assist in planning an annual safety warden meeting and updating emergency procedures and documentation

Maintain hard copy and electronic files of contracts for contractors and vendors, track contract expiration, and facilitate renewals

Perform any other duties and tasks assigned to ensure organizational excellence at the property

Qualification

Customer serviceMicrosoft Office/SuiteAdvanced communication skillsAttention to detailTyping speed 65 wpmCommercial real estate experienceYardiCash4sight