Assurant · 1 day ago
Technical Product Owner (IVR / Contact Center)
United States
Full-time
Remote
Mid Level
$88K/yr - $147K/yr
3+ years expAssurant is a leading global business services company that supports, protects, and connects major consumer purchases. The Technical Product Owner will work with internal and external partners to design solutions for complex business needs, ensuring delivery of functionality that meets business and client requirements.
Customer ServiceFinanceFinancial ServicesInformation TechnologyInsurance
Responsibilities
Works closely with Business stakeholders and other areas in Assurant to understand business objectives and product requirements. Interpret high-level business, compliance, and financial needs/requests for complex projects, with little or no background information or foundation
A self-starter that has the ability to lead solution definition and refine requirements for several concurrent initiatives around the globe
Be the 'go to' person for knowledge of the department’s applications and data
Writes functional and technical user stories that clearly communicate customer/stakeholder needs to the Agile team, accepts stories once complete and demoed. Backlog planning, prioritization, and management
Understands and supports inter-team dependencies, and ability to identify priority issues and determine which issues can be managed within the authority of a TPO and being able to discern those issues requiring engineering support or to be directed from a higher authority
Analyze complex processes, interfaces, and sub-system problems for modification. Participate in new process definition efforts, as requested. Document existing and new business processes and workflows
Identify and resolve complex, non-routine problems and issues where no precedent has been established or exists. Identify trends/patterns; facilitate and/or conduct root cause analysis; recommend solution alternatives. Identify and implement process improvements
Communicate release date and scope for the initiatives the TPO is leading
Attends and actively participates in team events (e.g., daily stand-up, grooming, sprint planning, sprint review)
Attend biweekly deployments and weekend support as needed
Qualification
Required
3+ years of experience as a Technical Product Owner, Business Analyst, SME or process owner
2+ years of progressive experience gathering requirements and writing user stories for business application needs
2+ years of experience with Omni channel / Contact Center technology: IVR, Chat, Chatbot, Routing, Softphone, etc
Experience with Agile development; Agile or TPO certifications are a plus
Ability to lead, prioritize and work independently or as part of a project team to complete multiple tasks, concurrently
Ability to process complex time sensitive data and information from multiple sources, make decisions and communicate actions
Excellent oral and written communication skills
Ability to work in a fast-paced environment with changing priorities
Ability to develop productive working relationships with both technical and non-technical partners
Ability to prioritize and work independently or as part of a project team to complete multiple tasks, concurrently
Excellent organizational and planning skills
Bachelor's Degree in Business Administration, technology or related field is desired
Company
Assurant
Assurant provides protection products and related services to safeguard companies against risks.
10001+ employees
H1B Sponsorship
Assurant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (12)
2023 (24)
2022 (34)
2021 (6)
Funding
Current Stage
Public CompanyTotal Funding
$469.1M2025-08-18Post Ipo Debt· $296M
2023-02-28Post Ipo Debt· $173.1M
2004-02-05IPO
Leadership Team
Keith Demmings
President and Chief Executive Officer
Ricardo Fiuza
President & CEO - Latin America
Recent News
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2026-01-05
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