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DOOR · 3 days ago

National Account Manager

United States

Full-time

Remote

Mid Level

3+ years exp

DOOR is a company focused on Building Intelligence, combining hardware, software, and automated operations to enhance multifamily properties. The National Account Manager will manage relationships with SMB and mid-market clients, ensuring customer satisfaction and driving account growth through strategic partnerships and product adoption.

AppsArtificial Intelligence (AI)Smart HomeSoftware

Hiring Manager

Pamela Luna

Responsibilities

Act as the primary point of contact for assigned SMB and mid-market accounts

Develop a strong understanding of clients’ business objectives, challenges, and needs

Build trusted advisor relationships with decision-makers and key stakeholders

Drive account renewals and proactively mitigate churn risks

Identify upsell, cross-sell, and expansion opportunities to grow account value

Negotiate contracts and pricing in alignment with company policies

Ensure clients achieve maximum value from products and services

Partner with Customer Success, Support, and Product teams to resolve issues and drive adoption

Gather customer feedback to inform internal teams and improve offerings

Manage a book of SMB and MM accounts with responsibility for meeting retention and growth targets

Maintain accurate records of account activity, pipeline, and forecasts in CRM tools

Provide regular reporting on account performance and business impact

Work closely with Marketing and Sales Development teams to support campaigns and lead generation within accounts

Collaborate with Product and Operations to ensure smooth onboarding and scaling of clients

Contribute to strategy development for SMB and MM market segments

Qualification

Account ManagementCustomer SuccessCRM ToolsB2B SalesMultifamily Industry ExperienceCommunication SkillsNegotiation SkillsProblem-Solving SkillsOrganizational SkillsTime ManagementAdaptability