Hudl · 2 weeks ago
Customer Success Manager - Elite (American Football)
Lincoln, Nebraska Metropolitan Area
Full-time
Hybrid
Mid Level
$42K/yr - $70K/yr
3+ years expHudl is a company that builds great teams and supports the lifelong impact sports can have. They are seeking a Customer Success Manager to drive engagement and secure renewal commitments within the Elite American Football Sales Group.
SoftwareSportsVideo
Responsibilities
Drive engagement and renewals. You will directly influence coaches and teams to better engage with Hudl products as a proactive approach to retention. You are responsible for surpassing aggressive renewal numbers by connecting with customers and growing their package value
Be a product expert. You'll be well-versed in Hudl's suite of competitive and elite products. You'll serve as the customer's trusted partner on product functionality
Coordinate implementation and training. You will execute online training webinars with customers and manage account setup and support. You'll coordinate with the Account Executive (AE) to ensure communication is consistent and adds value to the customer experience
Provide strategic insights. You'll analyze customer engagement metrics through internal tools and provide frontline feedback and insights to key stakeholders across Hudl regarding our current and future strategy. This includes coordinating with Sales leaders on strategy and providing critical CSM data
Qualification
Required
Experienced in the field. You have three or more years of proven sales experience
Market knowledge and pipeline experience. Prior pipeline management experience and market knowledge are required
SaaS renewal understanding. You have a general understanding of how renewals work in a SaaS business
Solution-oriented. You have sound product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into a complete solution
High-volume handler. You are able to handle a high volume of clients
Elite product expertise. Hudl Recruit and Hudl IQ knowledge or hands-on experience is necessary for this position
This role requires three days in our Lincoln, NE headquarters per week, so we're only considering candidates who live within commuting distance Lincoln, NE at this time
Preferred
Strong communicator. You have good communication skills, both written and verbal, and the ability to communicate technical details about Hudl products
Educated. A degree is preferred
Travel expectations. Ability to travel for conferences and customer visits as needed
Communication. Excellent relationship management and organizational skills
Prior sales experience. Experience managing a multi-million dollar book of business
Benefits
Flexible vacation time
Company-wide holidays
Timeout (meeting-free) days
Remote work options
Employee Assistance Program
Employee resource groups
Fitness partner Peerfit
Medical insurance
Vision
Dental
Fertility healthcare
Family forming benefits
401(K)
Company
Hudl
Hudl is a software platform that provides video analysis and coaching tools for sports teams.
1001-5000 employees
H1B Sponsorship
Hudl has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (4)
2022 (4)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$228.85MKey Investors
Bain Capital Tech OpportunitiesAccel
2020-05-21Series F· $120M
2018-12-07Convertible Note
2017-07-06Series D· $30M
Leadership Team
David Graff
CEO
Brian Kaiser
CTO at Hudl
Recent News
2025-12-15
Silicon Prairie News
2025-12-06
Sports Business Journal
2025-11-25
Company data provided by crunchbase