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Independence Pet Group · 2 days ago

Supervisor Carrier Operations Support

United States

Full-time

Remote

Senior Level

6+ years exp

Independence American Insurance Co is seeking a Supervisor, Carrier Operations Support who will report to the Director, Carrier Operations. The Supervisor is responsible for leading a team dedicated to maintaining operational compliance, driving efficiency, and ensuring the successful execution of carrier-related projects and regulatory initiatives.

Pet

Responsibilities

Oversee the producer appointment process for carriers, ensuring timely and accurate submission of appointment requests and terminations

Ensure compliance with state-specific appointment regulations and deadlines

Monitor appointment status and resolve discrepancies or escalations promptly

Maintain accurate records of appointments and ensure proper documentation for audits and regulatory reviews

Partner and coordinate with external entities and third-party administrators to support appointment requirements

May coordinate and submit state reporting to Departments of Insurance (DOIs)

Oversee collection, review, and validation of data for regulatory reporting and market conduct exams

Monitor and track compliance issues and incidents; ensure timely resolution of operational issues related to websites, forms, and rates

Lead implementation of operational projects with administrators related to policy handling, claims, and other core functions

Oversee, write and review business requirements for operations-related projects; lead or participate in meetings

Ensure timely delivery of operational materials such as state notices, regulatory updates, and carrier guidelines

Communicate updates and deliverables to internal and external stakeholders

Develop and maintain process documentation, procedures, and workflows for operational functions under Carrier Operations

Identify opportunities for efficiency and effectiveness; implement process improvements

Monitors individual performance to ensure results meet expected quality and performance objectives

Provides training, coaching and skill development for team members

Assist in the development of performance reviews for skill improvement

Support leadership in staff recruitment, interviews, and training of staff on procedures and job-related functions

Assist leadership on continual evaluation of processes and procedures

Supervise staff and provide daily direction and communication to assigned team members

Schedule and assign work as needed to meet operational priorities

Perform other duties and special projects as assigned

Qualification

Insurance operationsCompliance requirementsProducer appointment regulationsData analysisMicrosoft Office SuiteProject managementLeadershipTeam managementOrganizational skillsCommunication skills