NEOGOV · 1 day ago
Business Services- CSR
25 - HINDS COUNTY, MS
Full-time
Onsite
Mid Level
$35K/yr - $40K/yr
3+ years expNEOGOV is part of the State of Mississippi's Office of the Secretary of State, which is dedicated to being both a service and information agency. The role involves customer service call center duties, reviewing and filing records, and assisting customers with inquiries related to corporate filings and procedures.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Customer service call center duties
Reviews and files records submitted by customers into various electronic database systems
Examines and evaluates business entities, Uniform Commercial Code and other corporate records for accuracy and conformity to statute and determines whether document is to be filed or rejected
Assists customers requesting information on any filed, pending or rejected documents. As needed, explains procedures and forms associated with such filings primarily via the telephone, but also through written correspondence, e-mail or other media. This requires the staff member to utilize a variety of computer databases, microfilm, electronic and archived records. In specific cases, the staff member refers customers to federal, state and local agencies and should possess a comprehensive understanding of the functions of government
Ability to work under deadlines and daily quotas
Proficiency in Microsoft Word and ability to learn new software is important
Ability to handle pressure in a fast-paced environment; ability to handle a variety of tasks simultaneously; ability to work well with others in a team environment; ability and desire to provide high level of customer satisfaction
Assists customers in the first-floor office/lobby of the Secretary of State’s Office. This requires excellent interpersonal skills and a professional demeanor and appearance. It also requires interaction with staff members from other divisions of the Secretary of State's office and an understanding of the functions of those other divisions
Qualification
Required
Customer service skills
Typing/data entry skills
Math skills
English skills
Computer skills
Ability to learn specific knowledge of corporate laws and UCC filing requirements
Ability to complete special projects as assigned
Ability to work under deadlines and daily quotas
Proficiency in Microsoft Word
Ability to learn new software
Ability to handle pressure in a fast-paced environment
Ability to handle a variety of tasks simultaneously
Ability to work well with others in a team environment
Ability and desire to provide high level of customer satisfaction
Excellent interpersonal skills
Professional demeanor and appearance
Understanding of the functions of government
Preferred
Customer service experience preferred, particularly call center experience
Typically requires High School Diploma or equivalent and 3-6 years of experience
Benefits
Health/Prescription Insurance
Wellness Benefits
Life Insurance
Optional Insurances
Flexible Spending Accounts
Paid Personal Leave and Sick Leave
Military Leave
Holidays
Retirement Programs
Deferred Compensation
State Credit Union
Tuition Reimbursement
Career Development and Training
Promotional Opportunities
Career Ladders
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase