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American Campus Communities · 1 day ago

Resident Experience Manager - Facilities - Stadium Centre

Tallahassee, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

American Campus Communities is dedicated to creating an exceptional living environment for residents. The Resident Experience Manager – Facilities oversees administrative operations at a student housing community, ensuring high standards of resident interactions and collaborating on budget performance with the Service Manager.

ConstructionEducationFinanceReal EstateReal Estate InvestmentRental PropertyResidential

Responsibilities

Supervise entire office team, providing leadership that translates to an exceptional resident experience

Recruit, hire, train, and develop direct reports to achieve operational objectives and to create a positive, engaging workplace for team

Conduct performance evaluations of direct reports and performance discussions with team members

Collaborate with supervisor and Human Resources on compensation adjustments for direct reports

Responsible for management of day-on-day university relations; ensure consistent and ongoing communication with university partners

Run day-to-day administration of all aspects of the property

Manage administrative processes, including scheduling and payroll; implement best practices for improved effectiveness

Oversee administrative processes for incident reports, deposits, and invoices

Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement

Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards

Ensure effective record-keeping, communication and follow-up for all work orders and resident requests

Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes

Work closely with Service Manager to own property financials, including purchasing and performance to budget

Represent ACC as property leader at resident functions and marketing events

Exercise discretion in overseeing all resident communication, including events and notices

Effectively resolve resident conflicts and disputes

Maintain key control oversight, including key box access

Other duties as assigned by manager

Qualification

Customer service skillsLeadership experienceBusiness administrationCommunication skillsSupervision skillsResidence life experienceStudent development skillsCollaboration skills