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Berkshire Bank · 1 day ago

Assistant Branch Manager

Washington County, RI

Full-time

Onsite

Mid, Senior Level

$20.50/hr - $35.99/hr

3+ years exp

Berkshire Bank is a retail banking institution seeking an Assistant Branch Manager to assist the Financial Center Manager in managing customer relationships and branch operations. The role involves supervising team members, ensuring excellent customer service, and contributing to a sales culture to achieve branch goals.

BankingFinancial Services

Responsibilities

Educates clients on our products and services offered in the branches and digitally

Initiates, processes and closes various loans, including Consumer, Home Equities and Small Business

Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce

Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage

Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business

Resolves routine and complex client issues or problems

Is proficient in the digital banking space and can assist clients with adoption

Ensures proper documentation and compliance for all new accounts and account maintenance

Assists Financial Center Manager in building/managing sales culture to achieve branch goals and Bank-wide initiatives

Bring out the best in the employees, by educating, coaching, developing, and training employees

Monitors quality and efficiency of client experience in the branch, including the Branch Consistency Standards

Communicates Bank policies, programs, and objectives

Takes on a leadership role in conducting staff meetings and morning huddles

Maintains awareness of Federal and state banking regulations and branch security program

May review and approve legal documents related to accounts

Stays abreast of new products, services, and promotions and educates and supports the entire branch team

Provides ongoing assistance in managing day-to-day branch operations; opens and closes the branch while ensuring adherence to security measures

Provides backup to the Branch Officer and/or client service line

Conducts and/or approves client transactions and exceptions as needed

Ensures the branch maintains a professional appearance and supply inventory levels

Reviews various branch reports; may oversee monthly branch audit process

Provides input for staff performance management

May recommend salary adjustments and transfers

Resolves routine personnel problems and provides support in counseling or disciplinary actions

Assists with interviewing potential candidates and in making hiring decisions

May manage time and attendance for staff

May also be responsible for weekly scheduling of branch staff as well as the monthly Saturday schedule

Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one’s duties

Qualification

Branch banking experienceCustomer service skillsSupervisory skillsDecision making skillsProblem-solving skillsMultitaskWritten communication skillsVerbal communication skillsInterpersonal skills