Ingram Micro · 3 days ago
Sr. Manager, Solution Design & Services
Williamsville, NY
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $203K/yr
5+ years expIngram Micro is a leading technology company for the global information technology ecosystem. The Senior Manager, Solution Design & Services will lead a multilayered team of pre-sales technical professionals, ensuring operational excellence and partner satisfaction while aligning technical efforts with business objectives.
ConsultingElectronicsInformation ServicesInformation TechnologyLogisticsSoftwareSupply Chain ManagementVoIP
Responsibilities
Lead, mentor, and develop a multi‑layered team of pre‑sales technical professionals
Partner closely with business unit leadership to execute strategic initiatives
Translate pre‑sales activities into meaningful business outcomes and operational improvements
Represent SD&S in strategic planning sessions, partner engagements, and cross‑functional initiatives
Drive performance excellence through metrics, accountability, and continuous improvement
Foster a culture of collaboration, customer focus, and technical enablement
Qualification
Required
Demonstrated success leading large teams, including managers and technical associates
Strong coaching, communication, and leadership capabilities
Ability to hold teams accountable while fostering a supportive, growth-oriented environment
Strategic thinker with the ability to connect technical activities to business impact
Experience in call center operations, technical support, training, customer satisfaction, or MSP performance metrics is highly valuable
Background in technical pre-sales, cloud strategy, or partner enablement is beneficial but not required
Results-oriented mindset with a focus on operational excellence and partner success
Requires a four year college degree (or additional relevant experience in a related field)
Minimum 5 years functional experience including a minimum of 4 years of position specific experience and 2 years of supervisory experience or 4 years of leadership experience
Benefits
Healthcare benefits
Paid time off
Parental leave
401(k) plan and company match
Short-term and long-term disability coverage
Basic life insurance
Wellbeing benefits
Company
Ingram Micro
Ingram Micro is a provider of technology products and supply chain management services.
10001+ employees
H1B Sponsorship
Ingram Micro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (76)
2023 (51)
2022 (54)
2021 (52)
2020 (50)
Funding
Current Stage
Public CompanyTotal Funding
unknown2021-06-29Private Equity
2020-12-09Acquired
1996-11-01IPO
Leadership Team
Paul Bay
Chief Executive Officer
Mike Zilis
Chief Financial Officer
Recent News
2025-12-26
Company data provided by crunchbase