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FedEx Logistics · 1 day ago

Team Lead - S2

Tonawanda, NY

Full-time

Hybrid

Mid Level

$17.53/hr - $27.76/hr

3+ years exp

FedEx Logistics is a company that provides freight forwarding and customs brokerage services. They are seeking a Team Lead to oversee and guide team members in completing work-specific activities, ensuring high productivity and quality standards while maintaining strong customer relationships.

Transportation/Trucking/Railroad

H1B Sponsor Likely

Responsibilities

To complete and assign work-specific activities to team members and to provide direction and guidance as well as training in the completion of these activities

This includes resolving complex work-related issues by establishing strong relationships with both internal and external customers

Ensures team members complete necessary specific work-related activities and assignments on time

Maintains outstanding internal and external customer service while demonstrating sound communication skills

Provides direction and guidance to team members by answering questions on any specific work-related issue(s) or problem(s)

Resolves routine and complex issues relating to the team's day-to-day activities and provides guidance and training on new activities

Assigns work activities based on team members' skill levels

Performs a quality audit of completed activities for each team member including the recording and tracking of results

Reviews errors and completes or arranges the necessary training for each team member based on results of the audit

Compiles data and completes daily, weekly and monthly reports to ensure quality measurement goals are achieved

Maintains and controls the flow of work to and from other departments

Compiles information and completes a team productivity and quality report

Works with supervisor and/or manager in anticipating and/or identifying any existing problems with an individual team member's productivity/ performance and also with the team as a whole with regard to workflow and productivity output

Makes professional recommendations to management regarding continuous constructive work-related activities that would further enhance or improve workflow production and results

Performs other duties as assigned

Qualification

Customer serviceTeam leadershipTrainingDevelopmentOrganizational skillsMultitaskingRelationship managementCommunication skills

Required

High school diploma/GED

At least 3 years business experience of which 6 months is in a brokerage industry and/or customs brokerage working environment

Strong communication, multitasking, and organizational skills

Ability to maintain strong working relationships with both internal and external customers

Ability to train and motivate team members in order to ensure a high optimum flow of work productivity

Preferred

This position is 2nd Shift, Mon-Fri 4pm-12:30am

This role is variable remote, with some work from home opportunity and some in office work from our office in Tonawanda, NY

Currently at least 2 days in office will be required

Currently offering a temporary $3.00/hr pay premium during a surge in volume, subject to removal with 30 days notice

Mandatory overtime may be required during periods of high volume

Additionally, working on company-recognized holidays may be necessary

Benefits

Health, vision and dental insurance

Retirement

Tuition reimbursement

Company

FedEx Logistics

FedEx Logistics plays a key role within the FedEx portfolio with its comprehensive suite of integrated logistics solutions.

Founded in 1973

Memphis, Tennessee, USA

5001-10000 employees

https://careers.fedex.com/logistics

H1B Sponsorship

FedEx Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (22)

2024 (5)

2023 (1)

2022 (2)

2021 (1)

2020 (4)