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Enlyte · 1 day ago

Network Customer Service Support 2

United States

Full-time

Remote

New Grad, Entry Level

$14.71/hr - $23.07/hr

Enlyte is a company that combines innovative technology, clinical expertise, and human compassion to assist individuals recovering from workplace injuries or auto accidents. The Network Customer Service Support Specialist role involves serving as a critical connection between clients and solutions, navigating complex systems to resolve issues, and fostering strong client relationships through exceptional service.

Information ServicesInformation TechnologySoftware

Responsibilities

Serve as a trusted advisor for clients, providers, and partners seeking assistance

Transform inquiries into opportunities to demonstrate our expertise and dedication

Craft personalized, effective responses that address the heart of each request

Build lasting relationships through your attentive and solution-focused approach

Investigate multifaceted issues across various systems with detective-like precision

Uncover root causes that others might miss through your analytical expertise

Develop innovative solutions by connecting information across different platforms

Coordinate with internal teams and external partners to implement comprehensive resolutions

Tackle escalated issues with confidence and creativity

Anticipate potential challenges before they impact our clients

Maintain service excellence through proactive monitoring and reporting

Qualification

Customer Service ExperienceAnalytical Problem-SolvingExceptional Communication SkillsAdaptabilityIndependent Initiative

Required

High School diploma or equivalent

Experience in a fast-paced, production environment

Demonstrated ability to handle multiple assignments competently, accurately and efficiently

Ability to write clearly and effectively when communicating with all parties

Preferred

Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate