Hospitality Confidential · 1 week ago
Assistant General Manager
Reno, NV
Full-time
Onsite
Mid, Senior Level
$60K/yr - $65K/yrHospitality Confidential is presenting an exciting new Assistant General Manager role at a family entertainment center in Reno, Nevada. The role involves supporting overall management, operations, and guest experience, requiring strong leadership and organizational skills to ensure the success of the facility.
Staffing & Recruiting
Hiring Manager
Lucina G.
Responsibilities
Assist the General Manager in overseeing daily operations, including attractions, food service, and guest interaction
Collaborate with department managers to ensure seamless operations across all areas
Provide leadership and support to department managers and staff members
Set performance expectations, conduct evaluations, and foster a positive team environment
Ensure that all guests have a positive and enjoyable experience
Address guest feedback and concerns to enhance satisfaction and loyalty
Assist in managing budgets, revenue targets, and expenses
Analyze financial reports and implement strategies to achieve financial goals
Collaborate with department managers to develop and implement training programs for staff
Ensure that staff members are well-trained in their respective roles
Ensure compliance with health and safety regulations and enforce proper safety procedures
Monitor safety measures and address any concerns promptly
Interact with guests, gather feedback, and engage in conversations to enhance the guest experience
Provide assistance and support as needed
Collaborate with the marketing team to promote special events, packages, and attractions
Contribute to marketing strategies to attract and retain guests
Address operational challenges, guest concerns, and staffing issues in a timely and effective manner
Collaborate with management to find solutions
Identify opportunities for process improvement, efficiency enhancements, and revenue growth
Implement strategies to elevate the overall performance of the family entertainment center
Qualification
Required
Bachelor's degree in business administration, hospitality management, or a related field is preferred
Previous experience in a management role within the hospitality, entertainment, or service industry
Experience managing and developing hospitality staff and preferably experience managing and developing other managers/leads
Strong leadership skills with the ability to motivate and guide a diverse team
Excellent communication and interpersonal skills to interact with staff and guests
Organizational skills to manage multiple departments and aspects of operations
Financial acumen and the ability to analyze financial reports and budgets
Knowledge of health and safety regulations and compliance standards
Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by the operational needs of the family entertainment center
Strong food & beverage experience required. Must be willing and able to jump into the kitchen or behind the bar, if needed
Entrepreneurial / small business mindset required. The candidate needs to be able to assess problems and develop solutions on their own
Excellent written and verbal communication skills
Customer service skills and the ability to develop a team focused on customer service
Preferred
Spanish language preferred
Eatertainment experience preferred
Experience with Brunswick Sync POS helpful
Benefits
Medical Insurance
Available Dental
Vision
Life Insurance
Retirement Savings Option
PTO
Employee Discounts
Company
Hospitality Confidential
Hospitality Confidential is a modern recruitment agency servicing hospitality and f&b related spaces with a committed focus to diversity and inclusion.
Founded in 2022
0-1 employees
Funding
Current Stage
Early StageLeadership Team
Hanae Suk Bragg, CPRW
Founder & CEO
Company data provided by crunchbase