The Ohio State University Wexner Medical Center · 1 day ago
Associate Director, Scheduling
Columbus, OH
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$50K/yr - $175K/yr
7+ years expThe Ohio State University Wexner Medical Center is seeking an Associate Director of James Patient Access Services, responsible for the development and operation of patient access services. This role focuses on ensuring high-quality service delivery, financial integrity, and optimizing patient experiences across various clinic and procedural areas.
Health CareHospitalMedical
Responsibilities
Directly responsible for the development, implementation, and overall operation of James Patient Access (JPAS) Services
Ensure that all JPAS programs and processes align with OSUWMC with an emphasis on customer service, financial integrity, and the patient experience
Maintain exemplary quality services within James registration areas as well as scheduling entities embedded within our clinic environments
Provide oversight for referral management coming out of our clinics as well as inbasket encounters with orders and requests coming from the clinical team members related to scheduling
Help guide The James no show policy and implementation of practices related to this policy
Oversee JPAS scheduling operations embedded in the James OR as well as any main campus surgical pavilion responsibilities that lie within the JPAS scope of work
Oversee James registration practices within specific areas and remain focused on quality and productivity metrics and well as CMS and Joint Commission requirements
Ensure compliance with regulatory guidelines implemented by CMS and JCAHO
Work closely with administrative and clinical leadership to assure optimal utilization of our resources and exemplary patient throughput
Leverage best practices for registration and scheduling and customer service workflows to ensure ongoing improvement for key performance indicators
Be actively involved in business planning and development, clinical integration between the JPAS registration and clinic scheduling team, and financial planning
Develop, provide, and facilitate education and training of staff, solicit feedback from internal and external customers, and ensure compliance with patient care and business practices for all service areas
Qualification
Required
Bachelor's degree or equivalent experience
Advanced degree may be required
7 years of relevant experience required
Considerable experience/engagement in revenue cycle management, health access, and medical administration
Experience in the successful management of high volume patient access functions for a large academic medical center
Ability to establish trust and cooperation between multiple departments along the revenue cycle
Preferred
12 or more years of relevant experience preferred
Epic systems experience preferred
Company
The Ohio State University Wexner Medical Center
The Ohio State University Wexner Medical Center is personalizing health care to meet the needs of each patient. It is a sub-organization of The Ohio State University.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Emile Daoud
Chief, Cardiac Electrophysiology Section
Recent News
2025-10-09
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