LCG, Inc. ยท 1 week ago
Desktop Support Technician, Associate
Rockville, MD
Full-time
Onsite
Mid Level
$28.08/hr - $33.65/hr
3+ years expLCG Inc. is seeking a Desktop Technician, Associate responsible for providing strong technical experience in providing technical solutions and support to hardware, software, and operating systems in an inter-networked environment. The role involves ensuring the efficient administration and maintenance of the organization's IT infrastructure and collaborating with various teams to ensure seamless IT operations.
Health CareInformation Technology
No H1B
Security Clearance Required
Responsibilities
Create and modify Active Directory accounts with precision and attention to detail
Perform Windows 10 and network performance tuning
Support approved operating systems and software upgrades
Maintain user accounts and group assignments
Disable Active Directory accounts upon employee terminations or as required
Skillfully create and modify security groups and distribution groups
Collaborate in developing automated methods for efficient account management
Troubleshoot and resolve issues related to Microsoft OneDrive and Microsoft Teams
Collaborate closely with Desktop Technicians to resolve user-reported issues escalated from lower tiers
Provides remediation services to infrastructure teams based on vulnerability & policy compliance scans
Actively participates in project activities, strategic and tactical Patch and Configuration Management model development, and improvement of procedures
Identify and assess security deficiencies and provide recommendation regarding remediation
Document solutions for recurring problems and provide knowledge sharing to staff
Offer priority support to IOA (Important Office Anytime) and other VIP staff, ensuring their seamless workflow
Analyze vulnerability reports, prioritizing the remediation of pending patches
Utilize Endpoint Management Tool to efficiently deploy outstanding software packages and security patches
Participate in Change Advisory Board and technical review meetings to discuss patching, vulnerability impacts and considerations
Troubleshoot and resolve issues as required and propose and implement changes aimed at continuous improvement
Contribute to addressing Plans of Action and Milestones (POAMs) related to security concerns
Generate comprehensive reports for copier and printer usage metrics
Address basic printer troubleshooting tasks, including paper jams and other common issues
Qualification
Required
Bachelor Degree in a computer relate field such as Computer Information Systems, Computer Engineering, or Computer Science
3-5 years of experience providing collaborative computing implementation, troubleshooting, and maintenance support
Expert technical knowledge of desktop hardware
Authoritative knowledge of current protocols, operating systems and standards Operate tools, components, and peripheral accessories
Software and hardware troubleshooting Windows 10 operation and troubleshooting Microsoft Office Products (such as MS O365, etc.)
Expert in scripting to update/manipulate desktop group policy objects, computer and account object values
Proven experience in Active Directory Account Administration, with a keen eye for accuracy and detail
Benefits
Health insurance options (medical, dental, vision)
Life and disability insurance
Retirement plan contributions
Paid leave
Federal holidays
Professional development
Lifestyle benefits
Company
LCG, Inc.
LCG is an information technology company specializing in scientific research support, grants management, and health IT services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Melissa McCullough
Executive Vice President and CFO
Carey Parrett, MBA
Vice President and Chief Delivery Officer
Company data provided by crunchbase