Mayo Clinic Healthcare London · 1 day ago
Financial Counselor-On Site-Eau Claire
Eau Claire, WI, United States
Full-time
Onsite
Entry, Mid Level
$23.69/hr - $31.98/hr
2+ years expMayo Clinic is a top-ranked healthcare provider known for its commitment to patient care and employee development. The Financial Counselor role involves assisting patients with financial matters related to their treatment, ensuring accurate insurance and demographic information, and helping patients navigate their financial obligations.
Hospital & Health Care
No H1B
Responsibilities
Promptly assisting patients with their financial clearance prior to, during, or after their treatment period
Obtaining and updating insurance, financial, and demographic information within the Epic environment
Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: co-pays, deductibles, and co-insurance
Assisting patients with Medicaid, Third Party eligibility and Charity Care applications and processing
Establishing payment plans and collecting true self-pay and self-pay residual balances as necessary
Assisting patients with ad-hoc financial issues as needed prior to, during and following their treatment at Mayo Clinic
Adherence to quality assurance guidelines as well as established productivity standards to support the work unit’s performance expectations
Qualification
Required
High School Diploma or GED and 2+ years of relevant experience required
OR Bachelor's degree required
Ability to read and communicate effectively
Basic computer/keyboarding skills
Intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills
Multiple years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient financial counseling and/or coordination of services related to insurance verification
Excellent verbal communication skills
Ability to work in a complex environment with varying points of view
Comfortable with ambiguity
Good decision making and judgment capabilities
Attention to detail
Self-motivated, self-directed and highly organized
Ability to promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic
Ability to prioritize work and handle a variety of tasks simultaneously
Belief in the mission and strong ethical conduct
Excellent interpersonal skills and ability to interact on a professional level with individuals from diverse backgrounds
Preferred
Basic knowledge of self-pay collections
Medical terminology
ICD10 knowledge
Functional understanding of insurance
Knowledge of and experience using an Epic RC/EMR system
Healthcare Financial Management Association (HFMA) Certification
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic Healthcare London
Located in the Harley Street District in London, Mayo Clinic Healthcare offers an array of services, including executive health assessments, GP Services, Outpatient Cardiology, Cardio-thoracic, Respiratory, Neurology, Colorectal, Gastroenterology, General Internal Medicine, Orthopaedic & Neuro-Surgery specialist consultations.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase