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Hawaiian Electric · 1 day ago

Revenue Protection Investigator - Oahu

Hawaii, United States

Part-time

Onsite

Mid Level

$71K/yr - $89K/yr

3+ years exp

Hawaiian Electric is a major provider of electricity and services in Hawaii, committed to serving its communities. The Revenue Protection Investigator will ensure the protection and recovery of company revenues through investigations of meter tampering and fraud, while developing processes and guidelines to enhance customer services.

Clean EnergyEnergyEnergy Efficiency

Responsibilities

Conducts field investigations to address potential / actual revenue protection, fraud, or other billing, payment, and field issues

Coordinates and/or conducts investigations and documents incidences of meter tampering and electrical current diversion

Works with attorneys, law enforcement agencies and other parties and represents the Company as an expert witness as needed to secure resolution and compliance

Researches and analyzes processes to develop preventive actions and services

Performs benchmarking, surveying, and costs/benefit/risk analyses for enhanced field operations, efficiency, and effectiveness

Conducts interviews with customers to gather and/or substantiate evidence of meter tampering, electric current diversion, or fraud

Calculates kilowatt hours to be re-billed

Prepares written correspondence and reports to customers and legal authorities as required

Contact’s customers in person, via telephone, or in writing to discuss and resolve metering or wiring discrepancies

Represents the Company in evidentiary hearings and prosecution

Develops and revises companywide policy and procedure regarding the revenue protection program

Compiles and maintains revenue protection program database

Analyzes data and develops management reports

Keeps abreast of industry best practices

May attend local as well as mainland training courses and conferences to network and keep up to date with industry best practices

Develops, coordinates, and conducts educational training on energy theft such as wiring and meter tampering, prevention and detection of energy theft, proper procedures for reporting lost revenue, etc

Participates in Company emergency response activities as assigned, including any activities to prepare for such emergency response

Other duties as assigned

Qualification

Electric meter functionInvestigation proceduresData analysisNational Electrical CodePC software proficiencyTrustCommunication skillsIntegrityProblem-solving skillsOrganizational skillsInterpersonal skills

Required

Working knowledge of the principles of electric meter function and wiring configurations

Working knowledge of effects of meter alterations and components affecting kilowatt hour registration, normally acquired from successful completion of a formalized apprenticeship program in metering or wiring, electrical design, or electrical construction experience

Working knowledge of the National Electrical Code and wiring standards

Working knowledge of investigation and documentation procedures

Demonstrated proficiency in using various PC software programs (ex. MS office: Excel, Word, Access and PowerPoint) for fairly complex applications

Knowledge of facilitation techniques and methods

Excellent written, oral, and listening communication skills including report writing and technical writing

Ability to work with the highest level of Integrity, Trust & Honesty

Ability to work independently and assertively in pursuing revenue protection investigations

Ability to analyze data and situations, develop solutions, and resolve problems

Strong analytical, organizational, planning, and administrative skills

Ability to effectively handle difficult and/or sensitive issues/information using tact, courtesy, and discretion

Ability to prepare and deliver presentations to a wide range of audiences within the company & general public

Demonstrated ability to remain calm, patient, and flexible in a demanding work environment and the ability to adapt to continually changing priorities

Excellent interpersonal skills and the ability to work with a variety of individuals dealing with sensitive, difficult, or confrontational issues

Demonstrated commitment and ability to effectively embrace and support team and management philosophy and goals

Must have or be able to qualify for a State of Hawaii driver's license. Must meet the standards for driving positions stated in the Hiring Standards for Driving Positions policy

Several (3-5) years field experience with electrical meters, or as an electrician, or electrical construction design engineer

Several (3-5) years' experience in conducting formal investigations