Waste Connections · 1 day ago
Customer Service Representative
Twin Falls, ID
Full-time
Onsite
Entry Level
$18/hr - $18/hr
1+ years expWaste Connections is a leading company in the waste management industry, and they are seeking a high-energy, detail-oriented Customer Service Representative to join their team in Twin Falls, ID. The role involves answering high volume incoming calls, responding to customer inquiries, and providing information regarding company services and rates.
Environmental ConsultingEnvironmental EngineeringRecycling
Responsibilities
Answers high volume incoming calls from customers
Responds to voicemail & email inquiries from customers
Provides information to the public regarding company services and rates
Receives cash and electronic payments from customers
Work in conjunction with other departments to resolve customer disputes
Communicate with customers and complete orders such as starting, stopping, or changing service
Accurately record & document communications with customers
Prepare customer work orders, posts those orders to customer accounts, and assures timely communication of work orders to drivers
Determine charges for service requested, take payments, prepare change, and manage the cash till
Effectively navigate company specific computer operational systems
Welcome and help walk-in customers at the front desk
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient
Work in a fast-paced environment while maintaining high levels of detail
Various office tasks in other areas as needed
You should be able to start tasks on your own, work well by yourself and with others
Qualification
Required
1 year of Customer Service experience in a high-volume atmosphere
Arithmetic skill needed to calculate rate adjustments for discounted or partial service
Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information
Typing and 10-key skills are required
Excellent organization and communication skills
Ability to analyze and solve problems. Gather data, compile information, and prepare reports
Preferred
Experience with MS Word, Excel, and Email preferred
Benefits
Medical
Dental
Vision
Life
Disability
FSA
Paid holidays off & Generous PTO.
401(k) with company match
Opportunities for career growth within a stable, nationwide company
A culture built on teamwork, respect, and integrity
Company
Waste Connections
Waste Connections is an integrated solid waste services company that provides solid waste collection.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.71B2025-05-28Post Ipo Debt· $500M
2024-06-11Post Ipo Debt· $363.5M
2024-02-15Post Ipo Debt· $750M
Leadership Team
M
Mary Whitney
EVP - CFO
C
Colin Wittke
Vice President – Sales
Recent News
2025-10-21
2025-10-21
2025-09-24
Company data provided by crunchbase