Apply on Employer Site

SOLV Energy · 1 day ago

IT Service Desk Supervisor

Edison, NJ

Full-time

Hybrid

Mid, Senior Level

$83K/yr - $104K/yr

4+ years exp

SOLV Energy is an engineering, procurement, construction (EPC) and solar services provider for utility solar, high voltage substation and energy storage markets across North America. The IT Service Desk Supervisor is responsible for the direct supervision and operational oversight of Service Desk Technicians, ensuring high-quality IT support services and driving process improvement.

ConstructionEnergyRenewable EnergySolar

H1B Sponsor Likely

Responsibilities

Directly supervise Service Desk Technicians, including performance management, coaching, mentoring, and conducting regular 1:1s and reviews

Own workforce management (WFM), scheduling, and resource allocation to ensure optimal coverage and service delivery

Lead team meetings, drive engagement, and foster a collaborative team environment

Manage service desk metrics, KPIs, and SLA adherence; analyze ticket trends and report on performance

Oversee incident and problem management, escalation handling, and resolution of complex technical issues

Drive process improvement, workflow optimization, and quality assurance initiatives

Provide hands-on technical support during peak periods

Collaborate with IT leadership on strategic projects and business planning

Support asset lifecycle management, documentation standards, and compliance initiatives (SOX, ITIL, , NERC)

Contribute to the development and review of SOPs and knowledge base content

Manage vendor relationships and coordinate with cross-functional teams as needed

Ensure continuous improvement and promote a culture of innovation and technology awareness

Qualification

IT support experienceSupervisory experienceService desk operationsITSM platformsAdvanced troubleshootingData analysisMicrosoft 365Stakeholder managementVendor managementDocumentation developmentContinuous improvementCommunication skillsConflict resolution

Required

4+ years of experience in IT support or equivalent combination of relevant experience and education

3+ years of supervisory experience or leadership role in a technical support or service desk environment is required

Strong understanding of service desk operations, Microsoft 365, Entra ID, and endpoint management

Advanced troubleshooting, data analysis, and reporting skills

Excellent communication, stakeholder management, and conflict resolution abilities

Experience with vendor management and cross-functional collaboration

Demonstrated ability to manage multiple priorities in a fast-paced, dynamic environment

Self-motivated, proactive, and committed to continuous improvement

Preferred

Experience with ITSM platforms (Freshservice is preferred)

Experience contributing to documentation, SOPs, and knowledge base development

Benefits

Employees (and their families) are eligible for medical, dental, vision, basic life and disability insurance.

Employees can enroll in our company’s 401(k) plan.

Employees are provided vacation, sick and holiday pay.

Company

SOLV Energy

SOLV Energy offers engineering procurement construction, operations, maintenance, technology and services.

Founded in 2008

San Diego, California, USA

501-1000 employees

https://www.solvenergy.com/

H1B Sponsorship

SOLV Energy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (4)

2024 (1)

2023 (1)

2022 (5)