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Johnson & Johnson Innovative Medicine · 1 day ago

Senior Manager, Technology Product Management - Patient Experience

Titusville, NJ

Full-time

Hybrid

Mid, Senior Level

$122K/yr - $213K/yr

6+ years exp

Johnson & Johnson is a leader in healthcare innovation, aiming to improve patient experiences through their J&J withMe Ecosystem. The Senior Manager, Technology Product Management will define product strategies, oversee the product lifecycle, and collaborate with stakeholders to enhance patient engagement and ensure compliance with industry regulations.

Pharmaceuticals

Responsibilities

Patient-Centered Product Strategy & Roadmap: Define and communicate a compelling technical product vision focused on improving patient experience and engagement. Develop and manage technical roadmaps that translate feedback, research, and business objectives into actionable plans and measurable outcomes

Product Leadership: Oversee the full lifecycle of technical product capabilities, from ideation to continuous improvement. Identify new opportunities to streamline care pathways, improve communication, and remove friction points

Stakeholder Collaboration: Work closely with business stakeholders, compliance teams, and third-party partners to ensure solutions support unmet customer needs, industry regulations, and strategic business objectives

Delivery & Compliance: Manage product backlogs, feature prioritization, sprint planning, and delivery ceremonies, ensuring timely and efficient releases. Uphold privacy and regulatory standards, including HIPAA and other patient data compliance requirements

Value Measurement: Define and track key performance metrics for your product area aligned to strategic objectives. Use analytics and customer feedback to iterate and continuously improve solutions

Vendor & Partnership Management: Build and nurture strategic relationships with technology vendors and partners to maximize platform value and quality of service

Culture & Change Leadership: Cultivate a culture of empathy, equity, and inclusion. Foster continuous learning, collaboration, and accountability across teams focused on patient experience

Qualification

Product ManagementPatient ExperienceDigital SolutionsStakeholder ManagementHIPAA ComplianceData AnalyticsCloud Software SolutionsChange ManagementUX DesignExecutive Communication

Required

Bachelor's degree in a technical, healthcare, or business discipline required; advanced degree preferred

Minimum of 6 years of experience in product management, with a strong emphasis on patient experience, healthcare, or digital platforms

Expertise in developing, launching, and iterating digital solutions including familiarity with journey mapping, UX design, data analytics, and technology implementation

Experience working in regulated healthcare settings and understanding of HIPAA and patient privacy regulations is highly preferred

Exceptional stakeholder management and executive communications skills, with an ability to translate complex technical and process concepts into actionable business outcomes

Preferred

Preferred experience in cloud software solutions related to Patient Support Programs, Call Center Activity & Management, Patient or Field CRM, Pharmacy Management & Dispensing, US Healthcare Electronic Health Records (EHR), Practice Management, Medical Billing, or E-Prescribing

Preferred experience in change management and adoption programs within digital or data transformation

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year