C Spire · 1 day ago
Customer Success Manager
Nashville, TN
Full-time
Onsite
Entry, Mid, Senior Level
1+ years expC Spire is committed to improving lives through technology and is looking for a Customer Success Manager to enhance customer relationships post-implementation. The role involves managing technical relationships, addressing customer concerns, and facilitating revenue opportunities within existing accounts.
Information TechnologyInternetMobileVoIP
Responsibilities
Proactively own and manage multiple high-visibility and high-touch customer relationships
Understand customer goals and objectives as they relate to IT and Business Alignment
Drive issue resolution using standard processes and coordinate with internal support resources
Serve as the single point of contact for customer concerns
Communicate regularly with assigned accounts and negotiate priorities appropriately
Develop strong relationships across internal departments
Document and maintain each customer’s processes, procedures, and configurations
Mentor and assist fellow team members
Track, manage, and escalate customer tickets to ensure timely resolution
Provide timely status updates, root-cause analysis, and resolution strategies
Recognize and resolve systemic issues to prevent recurrence
Provide recommendations for product improvements and new technologies
Facilitate revenue opportunities within existing accounts
Track compliance with Service Level Agreements (SLAs)
Ensure ticket data is accurate and current, including statuses, owners, and billing
Meet regularly with Service Owners, Systems Admins, and other internal stakeholders to align on customer needs
Perform additional duties as assigned
Qualification
Required
At least one year experience in progressively responsible roles related to technical account management
Strong leadership, communication, and customer service skills
Proven success working with customers and providing a differentiated level of service
At least two years experience in progressively responsible roles related to technical account management
Proven experience supporting business customers and partnering with internal technical and sales support
Experience with Salesforce or a similar CRM system
At least four years experience in progressively responsible roles related to technical account management
Proven success managing renewals and up-selling new services within accounts
Knowledge of enterprise support tools and ticketing/documentation systems
Preferred
Bachelor's Degree in Computer Science, Business Administration, MIS, or related field
Knowledge of enterprise support tools and ticketing/documentation systems
Technical expertise in virtualization, networking, and IT service management
Benefits
Competitive Compensation Package
Blue Cross Blue Shield Health Insurance
Tuition Assistance Programs
Complimentary Wireless Service & Device
401k Match
Teladoc Telemedicine
WellBeacon Wellness Program
Paid Talent Referral Opportunities
Tailored learning paths for every position
Company
C Spire
Advanced Technology Company
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$26.2MKey Investors
National Telecommunications and Information Administration
2023-08-15Grant· $26.2M
Leadership Team
Jennifer Anderson
SVP, Marketing
Recent News
Morningstar.com
2025-10-23
2025-09-18
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