Schneider Electric · 2 days ago
Business Process Manager (Leads)
Phoenix, AZ
Full-time
Onsite
Senior Level
5+ years expSchneider Electric is seeking a highly skilled and motivated Business Process Manager to focus on the Leads process for all business units. The successful candidate will ensure process alignment, drive continuous improvement, and manage change initiatives while collaborating with various stakeholders.
ElectronicsEnergyEnergy ManagementInformation TechnologyRenewable Energy
Responsibilities
Responsible for process design and performance of the Leads process hierarchy for Projects and supports all business units
Prioritizes process improvements and technology implications to meet customer and business objectives
Coordinates with an E2E BPO to escalate cross-process impacts/dependencies
Delivers agreed upon multi-year transition plans along with year-on-year efficiencies
Responsible for process improvement delivery including on-going benefit realization
Tracks operational metrics and manages process performance, focusing on quality, continuing process improvement, scalability, adoption, and innovation
Identifies bottlenecks and inefficiencies and implement continuous improvement initiatives to optimize the process
Stays current on emerging trends in and benchmark against competition
Performs audits on the execution of the processes
Develops mitigation strategies for underperforming processes
Lead change management initiatives to ensure smooth transitions and adoption of new processes and improvements
Communicate changes effectively to all stakeholders
Aligns efforts across Business Units, IT, and Department priorities
Engages with stakeholders at all levels to gather input, provide updates, and ensure alignment with business objectives
Functions as the point of contact for all Leads process-related inquiries and issues
Executes process improvement initiatives, ensures participation of Subject Matter Experts and Black Belts
Defines and develops skills and innovative solutions to drive realization of enterprise strategy
Ensures process documentation (process maps, SOPs, etc.) maintenance and training to users
Manages through influence of SME and other key stakeholders
Partner with E2E BPO & 3rd Party vendors/consultants to stand up business process team as needed
Plan, execute, and oversee Leads business process projects, ensuring they are completed on time, within scope, and within budget
Coordinate with cross-functional teams to ensure seamless project execution and delivery
Leverages knowledge management and training standards set by NAM Ops Excellence
Ensures the Leads process aligns with global standards and requirements where possible
Collaborates with international teams to standardize processes and share NAM best practices
Focuses on delivering high-quality, customized solutions that meet or exceed customer expectations
Gathers and analyzes customer feedback (internal and external) to identify areas for improvement and implement necessary changes
Understand Schneider Electric’s organizational objectives and business areas to help Business Unit champions implement and execute their day-to-day processes
Contribute to the performance of Leads KPIs such as: 1. Turnaround Time 2. Quote Volume 3. Accuracy 4. Returns Claims Count 5. Customer Satisfaction Score (CSAT)
Qualification
Required
Bachelor's degree in Engineering, Operations Management, Finance, Accounting, or related / equivalent experience
5-8 years of experience in process management, project management, finance, sales operations, accounting, or related / equivalent experience
Proven track record of driving continuous improvement outcomes
Proven experience in managing Marketing, Brand to Order or Leads Mgmt processes or similar complex processes
Familiarity with BPMN 2.0 standards and Process Modeling Tools (i.e., Signavio, Visio, etc.)
Familiarity with reporting tools such as Tableau, Excel, etc. and Project Management methodologies like Agile, Lean Six Sigma, etc
Strong change management skills with a track record of successfully leading change initiatives
Candidate must be able to work in a high-complexity organization and be adaptable to a fast pace
Excellent project management skills, including the ability to manage multiple projects simultaneously, organize and plan complex projects by identifying critical tasks, required resources, and driving to completion
Customer-focused mindset with a commitment to delivering high-quality solutions
Experience in tracking and reporting on KPIs to measure and enhance process success
Experience in conducting reviews and audits to maintain quality and compliance
Preferred
MBA or a related advanced degree
Certification in Project Management (PMP) or Change Management (Prosci or similar)
Company
Schneider Electric
Schneider Electric specializes in the digital transformation of energy management and automation.
10001+ employees
H1B Sponsorship
Schneider Electric has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (150)
2024 (103)
2023 (108)
2022 (98)
2021 (115)
2020 (109)
Funding
Current Stage
Public CompanyTotal Funding
$4.08BKey Investors
California State Water Resources Control BoardIdinvest Partners
2025-08-26Post Ipo Debt· $4.08B
2018-04-05Grant· $1.6M
2004-12-03Series Unknown
Leadership Team
Deepak Sharma
President - Greater India zone, MD & CEO - Schneider Electric India Pvt. Ltd
Jai Sharma
CFO Greater India Zone
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase