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BlueCross BlueShield of South Carolina · 1 day ago

Supervisor, Customer Service

Nashville, TN

Full-time

Onsite

Entry, Mid Level

1+ years exp

BlueCross BlueShield of South Carolina is a healthcare company, and they are seeking a Supervisor for their Customer Service team. The role involves overseeing a team responsible for customer service, ensuring compliance with standards, and fostering a positive work environment.

Financial ServicesHealth CareHealth InsuranceInsuranceMedical

Responsibilities

Responsible for recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourage staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance

Review departmental and/or contract standards to ensure compliance. Follow procedures to ensure business and customer needs are met systematically and correctly. Supervise and motivate staff to ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries

Monitor calls, service and workload. Track any service complaints and analyze problems in order to provide solutions or develop proper training of staff

Represent department on projects and process improvements. Provide assistance and training to other operational areas of the company as needed

Qualification

Customer service experienceMicrosoft OfficeLeadership experienceAnalytical skillsProblem solvingCommunication skillsTime managementOrganizational skillsNegotiation skills

Required

Bachelor's

4 years claims, customer service and/or call center experience or a combination of education and job-related work experience

1 year-claims, customer service, and/or call center experience

Strong oral and written communication skills

Strong decision making, analytical, problem solving, and time management skills

Ability to handle confidential or sensitive information with discretion

Microsoft Office

Preferred

Bachelor's Degree-Business Administration, Healthcare or related field

1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives

Ability to persuade, negotiate, or influence

Strong organizational skills

Strong spelling, punctuation, and grammar skills

Benefits

Subsidized health plans, dental and vision coverage

401k retirement savings plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers in major locations

Education Assistance

Service Recognition

National discounts to movies, theaters, zoos, theme parks and more

Company

BlueCross BlueShield of South Carolina

Glassdoor3.6

For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.

Founded in 1946

Columbia, South Carolina, USA

10001+ employees