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Multiquip Inc. · 1 day ago

Tech Support Coordinator

San Bernardino, CA

Full-time

Onsite

Mid Level

$25/hr - $30/hr

3+ years exp

Multiquip is a leading manufacturer and service provider to equipment professionals in diverse industries, offering a unique work environment. The Technical Support Specialist will tackle mechanical, electrical, and hydraulic challenges related to construction equipment and power generators, delivering reliable solutions and supporting field service operations.

Building MaterialManufacturingReal Estate

Responsibilities

Provide Expert Technical Assistance: Handle customer inquiries, troubleshooting requests, and provide solutions for mechanical, electrical, and hydraulic issues on MQ Power equipment

Diagnose Equipment Problems: Listen closely to customers' descriptions of issues, analyze troubleshooting codes, symptoms, and data to pinpoint causes of failures or potential issues

Predict and Prevent Failures: Identify recurring problems and emerging trends, making proactive repair recommendations to prevent future issues

Ensure Customer Satisfaction: Follow up with customers to ensure their problems are resolved, and their expectations are exceeded

Create and Share Documentation: Provide clear technical support materials, including reports and repair documentation, to help customers understand solutions

Maintain Accurate Records: Document all interactions with customers, ensuring that all service issues and troubleshooting results are logged and organized

Collaborate Across Teams: Work closely with internal teams to resolve issues and contribute to continuous improvement initiatives

Contribute to Knowledge Sharing: Research and document effective troubleshooting techniques, repair procedures, and solutions to expand our knowledge base and FAQ database

Positive Customer Interaction: Maintain a friendly, approachable attitude with both customers and team members, ensuring that all interactions are positive and productive

Qualification

Mechanical systems knowledgeElectrical systems knowledgeHydraulic systems knowledgeTroubleshooting skillsCustomer service skillsMicrosoft Office proficiencyCommunication skillsSelf-motivated

Required

Associate's degree or equivalent from a technical school or two-year college

3-5 years of hands-on electromechanical experience or related training

Strong understanding of mechanical, electrical, and hydraulic systems, including the ability to read and interpret schematics and diagrams

Solid troubleshooting skills and the ability to diagnose complex issues based on various data sources

Experience with electrical troubleshooting, engine data analysis, and interpreting system codes

Ability to communicate technical information clearly, both in writing and verbally

Strong customer service skills, including effective telephone communication and problem-solving

Proficiency in Microsoft Office applications (Word, Excel, Outlook) and familiarity with CRM or service tracking software

Self-motivated with the ability to manage multiple tasks and work independently

Preferred

Previous experience with diesel-powered generators is highly preferred

Benefits

Medical, Vision & Dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

Generous Paid Time Off - Accrue up to 4 weeks per year

11 paid Holidays

401(k), and other financial benefits

Tuition Reimbursement up to $5,250 a year

MetLife Hyatt Legal and AFLAC benefit plans

Employee Assistance Program

Company

Multiquip Inc.

Founded in 1973, Multiquip is one of the largest, most diversified manufacturers and suppliers of world-class quality products and solutions for the construction, industrial, telecom, government, non-commercial, aerospace, entertainment, and oil & gas exploration markets.

Founded in 1973

Cypress, California, USA

501-1000 employees