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Aditi Consulting · 1 day ago

Account Manager

Miami, FL

Contract

Onsite

Mid Level

$18/hr - $20/hr

3+ years exp

Aditi Consulting is seeking an Account Manager to engage with customers regarding Net services and billing issues. The role involves resolving customer complaints, monitoring service interactions, and reporting on help desk activities to management.

AppsConsultingInformation TechnologySoftware Engineering

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Providing information and direction for customers regarding Net services, operating rules, integrated billing, and general authorization and chargeback transaction research

Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills

Act as escalation point for clients/customers

Approve the referral of unresolved customer grievances to designated departments for further investigation

Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes

Solicit sale of new or additional services or products

Report on help desk activities to executive level management

Qualification

Financial services experienceCustomer service skillsVerbal communicationWritten communicationMicrosoft WordMicrosoft PowerPointAttention to detailInterpersonal skillsTime managementLeadership skills

Required

High School Diploma or GED required

3-7 years of financial services related experience required; credit/debit card experience preferred

Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills (Required)

Strong ability to work independently and manage one's time (Required)

Strong ability to accurately document and record customer/client information (Required)

Previous experience with computer applications, such as Microsoft Word and PowerPoint (Required)

Preferred

credit/debit card experience preferred

Strong leadership and mentoring skills necessary to provide support and constructive feedback (Typically required)

Benefits

Medical, dental, and vision benefits

Health savings accounts with qualified medical plan enrollment

10 paid days off

3 days paid bereavement leave

401(k) plan participation with employer match

Life and disability insurance

Commuter benefits

Dependent care flexible spending account

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Accommodations and reimbursement for work travel

Discretionary performance or recognition bonus

Sick leave

Mobile phone reimbursement provided based on state or local law

Company

Aditi Consulting

Glassdoor4.2

Aditi Consulting is a firm that stays abreast of offering technological solutions, project management and digital transformation.

Founded in 1994

Bellevue, Washington, USA

1001-5000 employees

https://aditiconsulting.com

H1B Sponsorship

Aditi Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (55)

2024 (44)

2023 (25)

2022 (26)

2021 (24)

2020 (30)