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JSG (Johnson Service Group, Inc.) · 1 day ago

Technical Support Specialist 3

Birmingham, AL

Contract

Onsite

Senior Level

5+ years exp

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is looking for an experienced Technical Support Specialist. This role involves providing frontline computer systems and application diagnostics and support, acting as the primary communications channel between the customer, support personnel, and management.

B2BConsultingHuman ResourcesInternetStaffing Agency

H1B Sponsor Likely

Responsibilities

Provide a single point of contact call center that manages inbound IT incidents, logs each of them into a ticketing system, and either resolves them at Level 1 or escalates the incident until resolution is complete

Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely

Day to day monitoring of the primary SCADA and ancillary systems for health and availability

Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel

Notification to key customers for the coordination of system outages and events that may impact other critical systems

Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

Thoroughly track and document cases to completion with the help of EMS Department personnel

Adhere to all Electronic and Physical access policies

Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Qualification

Helpdesk experienceCustomer service skillsWindows operating systemsAIX/UNIX operating systemsDistributed computer networksMultitaskingChange Management processesInterpersonal skillsCritical thinking

Required

Formal education in Computer Science or related IT field or equivalent experience is required

5-10 Years Experience

Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner

The successful candidate will be expected to work with other professionals such as coordinators, operating company transmission control center personnel and management in a team-oriented and sometimes stressful environment

Ability to apply excellent customer service skills

Ability to meet Critical Infrastructure Protection (CIP), Sarbanes-Oxley and other federal regulatory compliance requirements

Ability to multitask and prioritize tasks based on criticality and operational impact to the Bulk Power system

Ability to follow and properly apply both Change Management processes and knowledge-based procedures

Ability to build and maintain relationships with key customers

Ability to work nights, weekends, and holidays as a part of rotating shift

Critical thinking/Problem solving abilities

Field inbound contacts via phone, email, web form, that one can troubleshoot and resolve remotely

Day to day monitoring of the primary SCADA and ancillary systems for health and availability

Front line problem resolution and coordination of repairs with EMS Department Personnel and/or other company personnel

Notification to key customers for the coordination of system outages and events that may impact other critical systems

Provide input to the Team Lead and Supervisor on continual process improvement and customer feedback

Thoroughly track and document cases to completion with the help of EMS Department personnel

Adhere to all Electronic and Physical access policies

Day to day monitoring and support of Business Continuity and Disaster Recovery systems

Federal Energy Regulatory Commission Standard of Conduct must be understood and signed

The successful candidate must adhere to Separation Protocol

The successful candidate must pass all requirements required by the Company Insider Threat Program

Enhanced screening (including background, drug screen, and psychological assessment) is required if you are selected

This position may be sequestered local to the control center as part of essential personnel requirements during severe inclement weather situations

This position requires shift work. Operating shifts are 8 or 12 hours long and rotate between night and day shifts

Preferred

Preference for previous helpdesk experience in an IT capacity

Working knowledge of Windows based operating systems preferred

Working knowledge of AIX or other UNIX based operating systems preferred

Working knowledge of distributed computer networks is a plus

Benefits

Medical

Dental

Vision

Life insurance options

Short-term disability

401(k)

Weekly pay

And more

Company

JSG (Johnson Service Group, Inc.)

Johnson Service Group, Inc.

Founded in 1983

Westmont, Illinois, USA

5001-10000 employees

https://www.jsginc.com/

H1B Sponsorship

JSG (Johnson Service Group, Inc.) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2024 (2)

2022 (1)

2020 (1)