Valley Health ยท 1 day ago
IT Technician - Intermediate
Winchester, VA
Full-time
Onsite
Mid Level
3+ years expValley Health is a healthcare provider seeking an IT Technician to deliver enterprise-level technical support. The role involves installing, configuring, troubleshooting hardware and software, and ensuring optimal workstation performance while maintaining documentation and asset management.
Health CareMedicalNon Profit
Responsibilities
Providing enterprise-level technical support to Valley Health customers/vendors
Installing, configuring, and management of hardware to include required peripheral devices
Installing and configuring software according to specifications
Proactively involved in maintaining and upgrading hardware and software to ensure optimal workstation performance
Collaborating with users with targeted questions to quickly understand the root of the problem
Following standard procedures for proper escalation of unresolved issues to the appropriate internal IT Teams
Able to prioritize and manage open incidents/requests and take ownership seeing through to resolution, in accordance with established Service Level Agreements (SLAs)
Ensure all incidents/requests resolutions are properly logged and documented in the ticket management system
Provides prompt and accurate feedback to the customer and follow-up to ensure their IT systems are fully functional following installations/troubleshooting
Properly and accurately manages asset deployment and decommissioning with accurate documentation maintained within the asset management system
Provides training/support to users on the use of deployed hardware and software
Maintains a clean and organized work environment
Qualification
Required
High School Diploma or GED required
Post-Secondary Technical Training required
3-5 years multi-platform, multi-application environment experience with several hundred network nodes preferred
Valid driver's license and clean driving record required
Dell Certification (desktop/laptops) required or obtained within six months of hire/transfer
CompTIA A+, CompTIA Network+, or Comparable Technical Certification required or obtained within six months of hire/transfer
Customer service oriented with excellent communication skills
Ability to learn new technology and skills quickly and apply efficiently
Self-motivated
Ability to research, diagnose, troubleshoot, and resolve assigned incidents/requests in an efficient and timely manner
Ability to work under pressure and maintain professional composure
Ability to communicate with users regardless of their computer skills
Possess good organizational and time-management skills
Ability to work independently and in a team environment
Preferred
3-5 years multi-platform, multi-application environment experience with several hundred network nodes preferred
Microsoft Certification, preferred
Working knowledge of Microsoft and Apple operating systems and software integration within these operating systems, preferred
Working knowledge of Microsoft Office, Active Directory, Microsoft Exchange, Anti-Virus software, Infobloc, Patch Manager, AnyConnect, Bomgar, and Ground Control, preferred
Benefits
A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account & flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining
Company
Valley Health
Valley Health is a non-profit organization that provides healthcare services.
5001-10000 employees
H1B Sponsorship
Valley Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Mark Nantz
President and Chief Executive Officer
Brad Rogers
COO
Recent News
2024-10-18
2024-04-05
Company data provided by crunchbase