Customer Success Associate jobs in United States
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Revalize ยท 1 day ago

Customer Success Associate

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Revalize is a company founded in 2021 that empowers manufacturing businesses with technology solutions across the manufacturing value chain. The Customer Success Associate will manage renewals and at-risk situations for assigned accounts, focusing on product adoption, expansion, and customer retention.

ComputerData IntegrationDatabaseSoftware

Responsibilities

Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal
Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 10-30k ARR)
Process renewals within SFDC and ensure price increase targets are met
Monitor account health indicators to identify churn risk and develop strategies for mitigation
Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback
Present value of Revalize products with customers, effectively managing objections to mitigate churn
Support customer nurture activities and campaigns in partnership with Marketing
Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals
Generating renewal proposals, sending renewal outreach and ensuring timely closure
Responding promptly to customer inquiries, documenting customer interactions and maintaining accurate records in CRM
Collaborating with sales, support, professional services, and product teams to ensure a seamless customer experience
Analyzing customer usage data and identifying opportunities for upselling and cross-selling
Developing and implementing strategies to increase customer retention and reduce churn
Handling customer escalations, managing risk, and resolving issues in a timely manner
Gathering customer feedback and communicating it to relevant internal teams for product improvements

Qualification

Renewal managementCustomer experienceNegotiation skillsCommunication skillsProblem solvingSaaS experienceProfessional presence

Required

Experience managing renewal and negotiation conversations
Professional presence with ability to listen to, understand and present to customers
Ability to understand customer's business needs and how those connect back to product value
Strong verbal and written communication skills with a passion for delivering an excellent customer experience
Proactive problem solver with experience developing creative solutions for customers and the business

Preferred

1+ years of Technology / SaaS / Software experience a plus

Benefits

PTO
Sick and Parental Leave
Medical, Dental, and Vision Insurance
401(k) Plan
Health Savings Account
Life Insurance
Employee Assistance Program

Company

Revalize

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Revalize is powered by industry-specific software solutions that help you connect to your markets through elevated digital experiences.
dateFounded in 2021
location
Jacksonville, Florida, USA
people-size501-1000 employees
web-link
https://revalizesoftware.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Hg
2021-11-17Private Equity

Leadership Team

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Don Stockslager
VP, Business Systems
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Recent News

PR Newswire
Nucleus Research Releases 2025 CPQ Technology Value Matrix
2025-11-11
PR Newswire
New Revalize Research Finds U.S. Among Top 3 Markets Global Manufacturers Are Exiting Amid Tariffs and Economic Uncertainty
2025-09-17
EIN Presswire
The Top Configure Price Quote (CPQ) Software According to the FeaturedCustomers Fall 2025 Customer Success Report
2025-09-17
Company data provided by crunchbase