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Sharp Decisions · 1 day ago

Business Analyst

Marysville, OH

Contract

Onsite

Entry Level

$44/hr - $45/hr

1+ years exp

Sharp Decisions Inc. is seeking a Business Analyst to assist in gathering and validating business requirements for ServiceNow modules and enhancements. The role involves supporting configuration tasks, participating in testing activities, and providing onsite support to project teams and end users.

B2BHuman ResourcesInformation TechnologyStaffing Agency

Senior Management

No H1B

Hiring Manager

Karan Rathore

Responsibilities

Assist in gathering, documenting, and validating business requirements for ServiceNow modules and enhancements

Support configuration tasks within ServiceNow under the guidance of senior developers and architects

Help build and maintain basic workflows, forms, UI policies, and simple scripts

Participate in testing activities, including test case creation, execution, and defect tracking

Support data collection, data validation, and migration activities during regional rollouts

Provide onsite support to project teams and end users, including troubleshooting and issue triage

Assist with project documentation, training materials, and user guides

Ensure alignment with established ServiceNow standards, governance, and best practices

Qualification

ServiceNowITSM processesJavaScriptAnalytical skillsProblem-solving skillsAgile methodologiesManufacturing experienceAutomotive experienceApplication supportCommunication skills