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Grapevine MSP Technology Services · 2 days ago

Helpdesk IT Support Technician (Level 1)

Visalia, CA

Full-time

Onsite

Entry Level

$42K/yr - $52K/yr

1+ years exp

Grapevine MSP is the Central Valley's largest managed IT services provider, based in Bakersfield, CA, dedicated to helping businesses thrive through innovative technology. The Helpdesk IT Support Technician (Level 1) will provide first-line technical support, troubleshoot issues, and ensure optimal functionality of hardware and software systems for clients.

Information ServicesNetwork SecurityOutsourcingTechnical Support

Responsibilities

Set up workstations with computers and necessary peripherals (routers, printers, etc.)

Check the computer's hardware (including the hard drive, mouse, keyboard, etc.) to ensure proper functionality

Install and configure appropriate software and functions in accordance with specifications

Ensure the security and privacy of networks and computer systems

Provide users with orientation and guidance on operating the new software and computer equipment

Organize and schedule upgrades and maintenance without deterring others from completing their work

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)

Maintaining records/logs of repairs, fixes, and maintenance schedules

Qualification

Helpdesk processesWindows OSActive DirectoryNetwork securityMicrosoft Office SuiteIT Technician certificationCommunication skillsOrganizational skillsProblem-solving skillsTime-management skills

Required

One year of experience in the field or proven work experience

Knowledge of helpdesk processes and customer service

Excellent communication ability

Outstanding organizational and time-management skills

Ability to perform remote troubleshooting and provide clear instructions

Hands-on experience with all workstation versions of Windows; familiar with Mac OS environments; an In-depth understanding of diverse computer systems and networks

Understanding of essential Active Directory management

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices, anti-virus programs, and data privacy principles

Familiar with Microsoft Office Suite setup and repair

Excellent diagnostic and problem-solving skills

Preferred

Certification as an IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)

Benefits

Competitive Pay

401 (k) Plan with matching pay contributions

Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."

Vacation time

Paid Sick Time

Performance Bonuses

Work Anniversary Recognition

Equipment and Tools Provided

If you want to advance further, there are numerous training courses available. Grapevine MSP offers Growth and Development Plans with Industry-Specific Training

Team Events

Social Events