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Ochsner Health · 6 days ago

Program Manager, Patient Safety

Marrero - New Orleans Region - Louisiana

Full-time

Onsite

Entry, Mid Level

2+ years exp

Ochsner Health is committed to serving, healing, and innovating in healthcare. They are seeking a Patient Safety Officer who will develop and maintain systems to predict, detect, and manage patient adverse events while collaborating with various departments to improve patient safety outcomes.

Health CareHospitalInformation TechnologymHealth

Responsibilities

Promotes patient safety through and actions, training, implementation, and improvements using proven methods

Provides recommendations, support, and assistance to appropriate operational owners to implement strategies and policies that promote patient safety

Ensures patient safety occurrence reporting process including trending and reporting of results, identification of problem-prone areas, and facilitation of prevention initiatives. Analyze all statistical reports and advisories that identify patient safety patterns and trends for leadership. Lead the review of serious patient safety occurrences requiring root-cause analysis or failure mode and effects analysis. Disseminate lessons learned and process improvement plans internally within the organization and with system resources, as warranted. Conduct immediate/appropriate response to any serious patient safety occurrence. Monitors and take subsequent actions to ensure learning and adherence

Ensures patient safety events are documented in the safety incident reporting system, and that trends and serious events have received appropriate investigation and response

Collaborates with all appropriate stakeholders in the identification and analysis of preventable adverse patient events. Meets regularly with local leadership to review patient safety trends or occurrences in which there was severe patient harm or the potential for severe patient harm

Partners with appropriate resources to support and educate all staff and residents on patient safety issues

Maintains goodwill in all investigations without assigning blame, preserve dignity for all involved. Support a Just Culture when investigating undesirable events or outcomes

Responds to sentinel events and other serious patient safety occurrences and provide expert advice on the management and reporting of such events to administrative and clinical leadership and staff

Reviews and evaluates related policies and procedures and recommends revisions, as needed. Creates and/or advise appropriate operational owners to create new policies for approval, as needed

Participates in a variety of committees as assigned

Evaluates patient safety program for improvement opportunities annually

Provides clinical risk management support for Disclosure and PROMPT programs

Performs other related duties as assigned

Qualification

Patient Safety ManagementRisk ManagementQuality ManagementClinical BackgroundHealthcare CertificationsProcess ImprovementComputer ProficiencyVerbal CommunicationWritten CommunicationInterpersonal SkillsOrganizational Skills

Required

Bachelor's degree in healthcare or related field

Minimum two years clinical background (recent clinical experience preferred). Other background will be considered commensurate with education, knowledge, skills and acquired experience

Must possess one of the following certifications within 18 months of employment date of hire: Certified Professional in Patient Safety (CPPS), Certified Professional in Healthcare Quality (CPHQ), Certified Professional in Health Care Risk Management (CPHRM)

Effective verbal and written communication skills and the ability to present information clearly and professionally

Proficiency in using computers, software, and web-based applications

Ability to manage processes or facilitate management of processes by others

Working knowledge of continuous process improvement processes

Strong interpersonal skills

Strong Organizational skills

Preferred

Master's degree in healthcare or related field

Minimum two years of clinical background, risk management, quality management or legal nurse consulting experience

Company

Ochsner Health

Glassdoor3.5

Ochsner Health is the leading nonprofit healthcare provider in Louisiana, Mississippi and across the Gulf South, delivering expert care at its 47 hospitals and more than 370 health and urgent care centers.

Founded in 1942

New Orleans, Louisiana, USA

10001+ employees