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Hotwire Communications Ltd · 1 week ago

Property Support Specialist

West Palm Beach, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Hotwire Communications, LTD is seeking a Property Support Specialist to coordinate onsite duties related to business operations and property upgrades. The role focuses on outbound calling to schedule technicians and manage customer interactions while ensuring proper documentation of service orders.

InternetPublic RelationsTelecommunications

Responsibilities

Outbound calls to customers using Noble and scheduling installations, change orders, trouble ticket or Customer Education appointments for the property

Ensure scheduled appointments are completed in a timely manner

Complete audits for the property when necessary for customer accounts

Maintain up to date company product knowledge, processes and procedures

Escalate resident issues to the Account Management team

Other duties as assigned

Qualification

Customer communicationMulti-taskingOperational experienceTime managementGrammar skillsFast learnerPhonics

Required

Have strong multi-tasking abilities

Good clear phonics with a friendly voice on the phone

Strong grammar skills

Ability to sit for long periods of time with limited breaks

Fast Learner, very intuitive, visualize the issue and take action

Associates Degree in General Business with at least 6 months of operational experience

Requires an excellent knowledge of all resources required to support our customers including internal team members, third party vendors, contractors and support teams

Excellent communication and time management skills

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Company

Hotwire Communications Ltd

Glassdoor3.4

Hotwire Communications is a national leader in fiber optic technology, delivering advanced, customized telecommunications solutions to residential, commercial, senior-living, hospitality, and campus environments.

Founded in 2000

Bala Cynwyd, Pennsylvania, USA

1001-5000 employees