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WeStreet Credit Union · 2 days ago

Interactive Teller Rep/Video Teller

United States

Full-time

Remote

Entry Level

1+ years exp

WeStreet Credit Union is seeking an Interactive Teller Rep/Video Teller to provide exceptional customer service through video interactions. The role involves addressing member inquiries, processing transactions, and ensuring compliance with regulations while maintaining professionalism.

BankingFinancial Services

Responsibilities

Answer video interactive phone calls in a timely and professional manner

Be positive and maintain professionalism at all times throughout the interaction

Provide resolution to member inquiries regarding account activity and balances, transfer funds between accounts, wire transfers, stop payments, order checks, process checks by phone and debit/ATM card processing

Achieve and maintain all required performance goals and quality measurements

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Performs other duties as assigned

Qualification

Customer serviceOral communicationWritten communicationMicrosoft OfficeTechnology adaptabilityProblem solvingProfessional appearanceJudgmentInterpersonal skillsDetail-orientedInitiative

Required

HS diploma or equivalent

1 to 2 plus years related work experience required in a professional business environment, with financial institution experience preferred

Maintain neat and professional appearance

Strong oral and written communications skills required

Proficiency in the use of Windows and Microsoft Office based programs, required

Ability to analyze and solve problems

Ability to learn and apply new information or skills

Ability to observe and interpret people and situations

Ability to perform highly detailed work on multiple, concurrent tasks

Proficient technology skills and ability to adapt to new technology

Able to demonstrate good communication, customer service, and interpersonal skills

Able to work independently and exercise good judgment, initiative, tact and professionalism in representing TFCU with members, managers, staff and vendors

Excellent one-on-one and group interpersonal skills

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to deliver 'stage performance' results on a daily basis