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Walton Enterprises · 2 days ago

Senior Technician, Computer Support

Bentonville, AR

Full-time

Onsite

Mid, Senior Level

$106K/yr - $132K/yr

7+ years exp

Walton Enterprises is seeking a skilled and highly motivated Senior Computer Support Technician to join their Technology team. The role involves providing advanced technical support, mentoring peers, and driving improvements within the IT department to ensure high-level support for users across the organization.

Domain RegistrarGraphic DesignInformation TechnologyWeb DesignWeb DevelopmentWeb Hosting

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Perform daily administration and maintenance of Windows and macOS systems, including updates, patches, and configuration

Manage user accounts and access privileges through Active Directory and identity management tools (e.g., Azure AD, Okta)

Assist with configuration and deployment of new devices using tools such as Microsoft Intune or JAMF

Provide advanced troubleshooting and advanced support for desktop and laptop issues on both Windows and macOS platforms

Troubleshoot hardware, software, operating system, and network connectivity problems for internal staff

Respond to support tickets via the help desk system and ensure timely resolution or escalation when needed

Guide users on best practices, software usage, and efficient troubleshooting steps

Troubleshoot VPN, Wi-Fi, LAN, and remote access issues

Collaborate with the infrastructure team on resolving local network or firewall-related concerns

Set up, image, and deploy computers using automated provisioning tools

Manage hardware asset inventory, track device assignments, and coordinate returns and replacements

Perform device wipe, reassign, or refresh actions as part of the employee onboarding/offboarding process

Collaborate with the Cyber team to remediate vulnerabilities or incidents on endpoints

Support productivity tools such as Microsoft 365, Google Workspace, Zoom, Slack, and Adobe Creative Cloud

Maintain software licensing and ensure compliance with installation policies

Liaise with vendors for escalated software or hardware support cases

Create and maintain documentation for troubleshooting processes, knowledge base articles, and internal IT workflows

Mentor junior team members and contribute to the continuous improvement of IT support procedures

Participate in cross-functional IT projects such as system upgrades, office expansions, or MDM implementations

Work closely with other technical teams (e.g., infrastructure, cybersecurity, DevOps) to align on initiatives and support needs

Qualification

Windows administrationMacOS administrationActive Directory managementMicrosoft IntuneM365 AdministrationExchange AdministrationApple Business ManagerVPN troubleshootingIT teaching experienceLeadership experienceCollaborationProblem-solvingResults-drivenLifelong learner

Required

Bachelors' degree in computer science, information technology, engineering, or related field

7-10 years hardware and software support experience

Knowledge of internet security and data privacy principles

Knowledge of M365 Administration

Knowledge of Exchange Administration

Knowledge of Intune Administration

Knowledge of Apple Business Manager

Valid driver's license

Preferred

Relevant certifications preferred

Microsoft 365 Fundamentals or higher Certification – MS-900

M365 Modern Desktop Administrator

M365 Identity and Access Administrator

M365 Messaging Administrator

M365 Endpoint Administrator

Apple Certified Support or IT Professional

IT teaching and/or training experience preferred

Prior leadership experience preferred

Benefits

Medical, dental, and vision insurance

A 401(k) retirement plan

Paid time off

Company

Walton Enterprises

Walton Enterprises provides logo design, website design, web hosting, and web maintenance services.

Founded in 1983

Bentonville, Arkansas, US

51-200 employees

https://www.waltonbusad.com

H1B Sponsorship

Walton Enterprises has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2021 (1)