MPHI ยท 1 day ago
Training and Technical Support Staff - Behavioral Health CRM Database
United States
Full-time
Remote
Entry Level
$25.85/hr - $32.46/hr
2+ years expMPHI is a Michigan-based and nationally engaged, non-profit public health institute. They are seeking a Training and Technical Support Staff member to assist in operationalizing business processes within the MDHHS Behavioral Health CRM database by developing training materials and providing technical support to users.
Health CareMarketingNon Profit
Responsibilities
Support the internal operations components of the MDHHS BH CRM database to ensure that it meets BPHASA internal business and compliance needs
Research internal BPHASA processes and consult with BPHASA subject matter experts to understand and master the internal operations of BPHASA to facilitate the operation of these processes within the CRM
Work with the CRM Team to assist with the development and implementation of deliverables in accordance with the timelines
Partner with the CRM Team on translating business processes into the CRM through ensuring strong stakeholder participation in all steps of the process from developing the Business flow, design requirements, UAT, and training
Triage incoming technical support issues or concerns, escalating and prioritizing when appropriate to efficiently reach a solution
Partner with Maintenance and Operations team to assist with addressing business needs, system issues, bugs, user stories and enhancements
Attend all meetings as appropriate and assigned
Facilitate access and assign permissions to the CRM for internal and external stakeholders
Track licensure for the CRM, communicating any needs with CRM team
Provide onboarding and training to new users, via live demos, videos, presentations, or job aids
Provide training and technical assistance to BPHASA and other CRM users to effectuate optimal utilization of the CRM tool
Develop and implement training documentation for business processes, including but not limited to job aids, process guides, demonstrations, videos, and presentations
Ensure all process documentation and job aids are up to date and reflect any CRM system updates or process changes
Proactively communicate and monitor updates to CRM and integrated data sources to ensure minimal impact on CRM users and applications
Work with Bureau of Specialty Behavioral Health Services staff and other BPHASA staff as required
Work with external contractors/stakeholders as required
Utilize MDHHS Behavioral Health Customer Relationship Management (CRM) database to communicate with internal and external stakeholders as required
Provide technical and research support to BPHASA as directed
Always Represent the best interest of MDHHS and MPHI
All other duties as assigned
Qualification
Required
Possession of a bachelor's degree or higher in Public Health, Health Administration, Public Administration, Public Policy, Social Work, Business Administration, or another concentration related to the duties and responsibilities of the assigned position
Two or more years of work experience in providing training and technical assistance on databases and technology, preferably a Customer Relationship Management (CRM) database (e.g., Salesforce)
Experience providing training and technical assistance in both one-to-one and group settings
Experience and strong skills in the creation of PowerPoints, videos, and other audio-visual materials which can be used for training
Success in providing customer service and quality assurance in a high stress setting
A record of success in project oversight and compliance with multiple and sometimes competing deadlines is a must
Must have strong skills in data management
Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented
Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook)
Ability to meet competing deadlines
Preferred
Experience working in publicly funded health care (Michigan's public behavioral health system preferred), public/behavioral health care service delivery; Medicaid program policy or operations, behavioral health programming is preferred
Knowledge of Michigan's health care delivery system, specifically Michigan's specialty behavioral health care system, including Medicaid, Prepaid Inpatient Health Plans and Community Mental Health Services Programs, preferred
Skills in change management and fostering collaboration and buy-in preferred
Company
MPHI
MPHI is a public health institute that provides public health innovation and collaboration to promote health and improve well-being.
501-1000 employees
H1B Sponsorship
MPHI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (5)
2023 (4)
2022 (9)
2021 (9)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
Amy Stagg
Senior Project Manager - Center for Strategic Health Partnerships
Carmen Thomas, DTL
Chief Government Relations Officer
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