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North Star Health · 1 day ago

Lead Office Coordinator (FT 80HR)

Springfield, VT

Full-time

Onsite

Mid Level

$24/hr - $28/hr

North Star Health is a federally qualified health center located in Southern Vermont and New Hampshire. The Lead Office Coordinator will provide leadership and support to the administrative staff in the clinic, ensuring a positive patient experience and efficient office operations.

Child CareHealth CareNon ProfitWellness

Responsibilities

Provide leadership, training, and overall support to the Medical Office Coordinator team

Assist in identifying process improvement opportunities with workflow and suggest solutions that will streamline and positively affect patient care and overall process

Model and encourage positivity, collaboration, excellence in customer service and represent North Star Health positively

Monitor daily performance with call volume, patient registration, and will assist team members with prioritizing and time management

May be responsible for assisting Site Director with coordination and communication of administrative staff scheduling needs

Maintain the front-end tools and resources and ensure they are up to date and utilized appropriately

Perform all front-end administrative duties to best meet the needs of our patients in a timely, efficient, competent manner

Promptly manages telephone calls professionally, including voicemail, patient portal and answering service messages

Schedules patient appointments, following office protocols to ensure appropriate access for patients and maintains the flow in the office

Triages phone calls for immediacy of problem and routes messages to nurse or practitioner as appropriate. Takes complete messages with appropriate details according to the Telephone Triage During Business Hours Policy

Performs department inbox management function in an organized systematic manner. This function is completed promptly following established guidelines

Manages appointment functions such as appointment ticklers, appt reminders, portal scheduling, eligibility, and phone list, wait list, and patient reminder calls

Handles all PHI requests according to North Star Health policy

Greets patients in a professional, polite, prompt, helpful, friendly, positive, and welcoming manner. Represent North Star Health in a positive helpful manner

Maintains professional composure when met with difficult situations. Avoids personalization and attempts to deescalate. Seeks or helps when appropriate. Exhibit's ability to work under pressure and communicate information accurately

Demonstrates flexibility in work schedule and location based on the needs of the organization

Show competency in all areas of registration and appointment workflows, including scanning insurance cards, driver's license or other form of identification, obtaining photos, and updating patients' information with each visit. (i.e., name, phone numbers, addresses, emergency contact, guarantor information, all current insurance information with the mailing address, phone number, eligibility and all necessary FQHC required content). Collects co-pays and other patient due balances. Maintains reconciliation of payments

Performs all other duties as assigned

Adheres to policies and procedures during all activities

Qualification

Healthcare experienceMedical terminologyLeadership skillsHIPAA regulationsCustomer serviceProblem-solving skillsOrganizational skillsCommunication skillsTime-management skillsAttention to detailAdaptability