Daniels Health · 1 month ago
Transportation / Customer Service Coordinator
Ellenwood, GA
Full-time
Hybrid
Entry, Mid Level
2+ years expDaniels Health is seeking a dynamic and customer-focused person to join our medical waste treatment facility in Ellenwood, GA. This hybrid role combines exceptional customer service with transportation coordination to ensure our clients receive timely, efficient, and high-quality service.
Health CareHealth DiagnosticsManufacturingMedical
Responsibilities
Serve as the main point of contact for hospitals, clinics, and healthcare facilities
Respond promptly to customer inquiries via phone and email, providing proactive communication on schedules, stock changes, and service updates
Investigate and resolve customer complaints and requests using Salesforce, ensuring accuracy and timely escalation when needed
Maintain strong relationships with clients by delivering exceptional service and anticipating needs
Route medical drivers daily and hazardous route drivers weekly
Track and monitor driver activity
Collaborate with administration and production staff to ensure accurate manifest creation and billing preparation
Analyze route efficiencies for cost optimization and process improvements
Support Transportation Supervisor with projects and operational tasks
Maintain and update filing, inventory, and database systems
Qualification
Required
2+ years of experience in customer service and transportation support or dispatch
Familiarity with route optimization and cost-saving strategies
High School Diploma or equivalent (GED)
Ability to multitask and manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook)
Understanding of transportation/logistics practices and procedures
Preferred
Experience with Tegos and Salesforce
Knowledge of medical waste industry regulations and compliance
Benefits
401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule.
Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more.
Company
Daniels Health
MAKING HEALTHCARE SAFER The philosophy that guides Daniels - striving to make a safer environment for everyone involved in healthcare.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Daniels
CEO & Founder
Recent News
Precedence Research
2025-07-22
Company data provided by crunchbase