C2Q Health Solutions · 1 day ago
SHARED SERVICES DATA QUALITY ANALYST – PR
Bronx, NY
Full-time
Onsite
Entry Level
$34K/yr - $40K/yr
1+ years expC2Q Health Solutions is seeking a Shared Services Data Quality Analyst – PR to perform quality audits and reviews of data submitted by the IDT teams in Care Compass. The role involves maintaining accurate records, conducting quality validation calls, and collaborating with various teams to ensure data integrity and compliance with organizational standards.
Management Consulting
Responsibilities
Maintain accurate records, timely appointments, and ensure proper documentation is collected and processed
Complete Quality validation calls to participants, providers, and home care agencies to confirm that all services requested were received
Capture and modify any data missing by the PACE staff who submitted the original request and communicate to all parties' key updates to ensure that deliverables are achieved for the participant
Complete assessment and coordination notes into Care Compass EMR database related to participant home care services received, supplies delivered, nursing duty sheets, and other data management as necessary
Coordinate and schedule appointments for PACE participants with internal and external providers, ensuring timely access to care. Communicate effectively with participants, caregivers, and providers to confirm, modify, or reschedule appointments as needed
Maintain accurate records of all scheduled appointments in the system, ensuring compliance with regulatory and organizational timelines. Monitor upcoming appointments and follow up to ensure they occur as planned, addressing any barriers to attendance
Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors, etc. and use any/all sources of information (i.e. Staff documentation errors, missing information in Care Compass, validation calls, grievances, etc.)
Provides analysis reports of data information to management and prepares recommendations for review and/or changes to ensure higher quality standards of deliverables are met
Inspects participant’s requests submitted by IDT and site-associated Care Delivery department to ensure deliverables are received, customer satisfaction, and data information is entered correctly and timely
Post-inspection: conduct an evaluation and assessment of patterns, frequency, and summary of errors and/or gaps in goods, services, equipment, etc. Determine if errors are outliers or systemic issues and conduct root cause analysis
Responsible for data entry and updating daily service-related information required for the service coordination team care planning for consistent and reliable delivery of all goods and services to participants
Responsible for updating all Care Compass demographic updates including phone number, address, and interdisciplinary staff assignments
Manages escalated issues, disputes, and replacement requests as assigned on the worklist
Provides general administrative oversight support as needed
Maintains departmental quality and productivity goals
Adheres to all applicable compliance requirements and the Code of Conduct
Qualification
Required
Associate degree preferred, or equivalent relevant call center years of experience preferred
One to two (1-2) years of experience in customer service, quality, and/or auditing experience
Able to pass a typing test with at least 45 WPM
Bilingual Requirement: Spanish, Russian, Chinese, Bengali, Korean
Employees acknowledge that they have an alternative means of working in the event of a power and/or internet service outage, ensuring they are able to fulfill their job responsibilities without interruption
Excellent written and verbal communication skills
Ability to thrive in a fast-paced environment and meet assigned deadlines
Excellent organizational skills, accuracy, and attention to detail
Ability to operate both independently and collaboratively as required
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Standing – Duration of up to 6 hours a day
Sitting/Stationary Positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods
Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc
Bending/Squatting – Have to be able to safely bend or squat to perform the essential functions under the scope of the job
Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas
Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.)
Sight/Visual Requirements – Must be able to visually read documentation, papers, orders, signs, etc., and type/write documentation, etc. with accuracy
Audio Hearing and Motor Skills (Language) Requirements – Must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, they must be able to speak comfortably and clearly with language motor skills for customers to understand the individual
Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job
Company
C2Q Health Solutions
C2Q Health Solutions offers management services tailored to the needs and goals of healthcare providers.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase