Pacific NW Federal Credit Union ยท 1 day ago
Collections Specialist
Portland, OR
Full-time
Hybrid
Entry Level
$22/hr - $26/hr
1+ years expPacific NW Federal Credit Union is a not-for-profit financial institution dedicated to being their members' financial partner for life. The Collections Specialist will work within the Collections department to collect on early to mid-stage delinquent loans and accounts while adhering to credit union policies and procedures.
Credit CardsFinancial ServicesWealth Management
Responsibilities
Contact members to bring delinquent loans current and/or collect on loan balances
Analyze the financial situation of delinquent members and recommend next steps when arrangements fail
Maintain accurate files and reports by documenting all collection activities
Inform management of delinquency trends related to account overdraft activity, loan early-stage collections, or potential account charge-offs
Perform other job-related duties as assigned
Qualification
Required
1-3 years of similar or related experience (collections, banking, or financial services)
Skilled at managing multiple tasks and systems efficiently
Strong communicator with the ability to handle sensitive situations professionally and persuasively
Works effectively both independently and as part of a team
Demonstrates patience and empathy while resolving issues through negotiation and productive solutions
Benefits
4 weeks PTO
Health coverage after 30 days
401(k) with company match after 6 months
Paid life, LTD & AD&D insurance
Paid holidays & volunteer time
Loan discounts
Company
Pacific NW Federal Credit Union
A few Bonneville Power Administration (BPA) employees worked together in 1942 to found our credit union, giving their fellow co-workers a way to loan each other money and grow their savings through a member-owned cooperative.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Griffith, CMA
Chief Executive Officer
Diane Calvin
SVP/Chief Lending Officer
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