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WGA · 1 day ago

IT Support Specialist

Houston, TX

Full-time

Onsite

Mid Level

3+ years exp

WGA is an award-winning Texas-based professional engineering and consulting firm founded in 2007, and has experienced steady growth in a competitive market. They are seeking an IT Support Specialist to configure and maintain network systems, provide technical support, and implement security measures for optimal performance.

Civil EngineeringCommercialConstructionConsultingEnvironmental Consulting

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Erika Hainey

Responsibilities

Configure, monitor, and maintain the organization's local area network (LAN), wide area network (WAN), routers, switches, and firewalls

Troubleshoot network connectivity issues, analyze root causes, and implement appropriate solutions to ensure optimal network performance

Implement network security measures, including firewalls, intrusion detection systems, and VPNs, to safeguard data and systems

Provide timely and effective technical support with a high level of skill and customer service to end-users, addressing hardware, software, and connectivity issues

Set up and configure end-user devices, including computers, laptops, mobile devices, and peripherals

Assist users with software installations, updates, and troubleshooting to ensure smooth daily operations

Manage user accounts, permissions, and access rights across various systems and platforms

Monitor system performance, track usage trends, and optimize system resources for efficiency

Collaborate with the IT team and consultants to implement software patches, updates, and security measures to mitigate vulnerabilities

Develop and maintain data backup and recovery strategies to safeguard critical organizational data

Perform routine backups, test data restoration procedures, and ensure data integrity and availability

Create and update technical documentation, including network diagrams, system configurations, and troubleshooting guides

Provide training to end-users on IT policies, best practices, and security awareness

Implement and enforce cybersecurity measures, including antivirus software, encryption, and access controls

Stay informed and maintain applicable training on the latest security threats and trends, and create awareness and provide support to our team and consultants

Collaborate with cross-functional teams to address IT-related requirements and contribute to technology projects

Communicate effectively and positively with technical and non-technical stakeholders, conveying technical information in an understandable manner

Qualification

Network administrationNetwork protocolsCybersecurity principlesCompTIA Network+CCNAWindows operating systemLinux operating systemCustomer-oriented approachProblem-solving skillsCommunication skillsIndependent workCollaborative work

Required

Bachelor's or Associate's degree in Information Technology, Computer Science, or related field preferred. Relevant certifications (e.g., CompTIA Network+, CCNA) are a plus and required in lieu of a BS or AS degree

3+ years of experience in network administration and end-user support roles in an enterprise or corporate environment

Strong knowledge of network protocols, routing, and switching

Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls

Experience with end-user device setup, configuration, and troubleshooting

Familiarity with Windows and/or Linux operating systems

Keen understanding of cybersecurity principles and best practices

Excellent problem-solving skills and the ability to analyze and resolve technical issues

Strong communication skills and a customer-oriented approach to end-user support

Ability to work independently and collaboratively in a dynamic environment

Ability to travel periodically for regional office support, engagement, and training

Company

WGA

WGA is a Texas-based professional consulting firm that specializes in civil engineering, environmental consulting, and construction services.

Founded in 2007

Houston, Texas, USA

51-200 employees

https://wga-llp.com

H1B Sponsorship

WGA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

Funding

Current Stage

Growth Stage

Leadership Team

Michael Montelongo

Partner

Mirna Ruiz, ENV SP

Partner

Company data provided by crunchbase