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Kharon · 2 days ago

Strategic Account Manager

Denver, CO

Full-time

Onsite

Senior Level

5+ years exp

Kharon is a highly innovative organization that navigates risk at the intersection of global security threats and international commerce. They are seeking a Strategic Account Manager to serve as the primary liaison for their global clientele, ensuring exceptional service and support while nurturing client relationships to drive retention and identify upsell opportunities.

AnalyticsBusiness IntelligenceComplianceRisk Management

Responsibilities

Serve as the primary point of contact for an assigned book of business, ensuring timely, proactive communication and acting as the trusted advisor and advocate for client needs and experiences

Nurture and strengthen client relationships by consistently delivering value, addressing evolving business needs, and strategically driving client satisfaction to support strong retention and identify upsell opportunities

Manage and close renewals for assigned clients

Identify and qualify upsell opportunities by developing a strong understanding of client needs and workflows, to present strategic solutions and expand Kharon's footprint within client organizations

Maintain an in-depth understanding of Kharon’s platform, its full range of features, advantages, and services, while cultivating key relationships and monitoring competitive risks

Conduct regular strategic business reviews with key accounts

Act as the principal conduit between clients and Kharon's diverse business divisions, guaranteeing unparalleled service and solutions

Develop and execute strategic account plans that capture client goals, organizational structures, and retention/growth strategies

Qualification

Account ManagementB2B ExperienceClient RetentionCompliance RegulationsGovernanceRiskComplianceClient ServiceStrategic Planning

Required

Bachelor's degree required, with a minimum of 5-7+ years of experience in Account Management or a closely related client-facing role, preferably in a high-growth B2B environment

Demonstrated success managing B2B data or software renewals, with a strong track record of driving retention, identifying expansion opportunities, and delivering exceptional client service

Solid understanding of key compliance regulations, including anti-money laundering (AML), know-your-customer (KYC) requirements, sanctions programs, financial crimes compliance, and environmental, social, and governance (ESG) frameworks

Knowledge of governance, risk, and compliance (GRC) practices, as well as business intelligence research, conflict and illicit finance analysis, banking sector risk management, or national security–related regulatory matters

Willingness to travel up to 10% annually for client meetings, conferences, and internal events, with the flexibility to support client needs as they arise