ServiceNow · 1 day ago
Principal Platform Architect
New York, NY
Full-time
Hybrid
Lead/Staff
$163K/yr - $285K/yr
12+ years expServiceNow is a global market leader in innovative AI-enhanced technology, aiming to improve how organizations work. The Principal Platform Architect role involves providing technical advisory services to customers, ensuring they establish a solid technical foundation on the ServiceNow Platform and guiding them in achieving successful outcomes through effective architecture and governance.
Business Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
Provide a variety of knowledge across multiple workflows
Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
Translate goals to outcomes into a customer roadmap
Translate business information and technical requirements into an architectural blueprint to achieve complex goals
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
Manage technical governance, and an delivery operating model and governance
Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
Support the sales effort by scoping and estimating the engagement and change orders
Be an active contributor of leading practices and expertise related to the ServiceNow platform
Maintain skills / certifications on for
Support the professional development of others through means of mentoring
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Management consulting experience
Ability to travel up to 80%
Creativity with comfort running programs independently within a 'startup paced' environment
Success driving complex issues through analysis and resolution
Ability to relay complex information to diverse set of audiences, both technical and non-technical
ServiceNow certifications in aligned workflow
Industry domain expertise in
Large program experience leading architecture and design
Enterprise architecture experience
Cloud application technology experience
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
2026-01-07
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-06
2026-01-06
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